The Technical Writing Team Manager is responsible for managing and supervising the central technical documentation service that develops and updates District on-line and hard copy business and technical documentation, policies, procedures, grants, and other information delivery products. This hands-on position reviews technical documents for content and user requirements; thoroughness, and adherence to quality standards.
You will provide final review and approval of published documents, and resolves complex technical writing issues. In addition, you will provide training Board Letter editing and formatting. You will facilitate, participate in, and direct the technical writing process that includes researching; defining the audience, scope of work, timeline, and method of delivery; writing drafts; coordinating the review process and managing distribution and change control. This position oversees the prioritization and master scheduling of technical writing projects in consultation with clients; monitors progress; and initiates strategies to stay on schedule.
Education and Experience: A bachelor’s degree from an accredited college or university and eight years of increasingly responsible relevant experience, of which two years must have been in a project management, supervisory or lead capacity; or an advanced degree from an accredited college or university and six years of increasingly responsible relevant experience, of which two years must have been in a project management, supervisory, or lead capacity.
Relevant Experience is defined as 8 years of technical writing experience. Within the 8 years of experience, 2 years must have been in a project management, supervisory, or lead capacity. With an advanced degree, relevant experience is defined as 6 years of technical writing. Within the 6 years of experience 2 years must have been in a project management, supervisory, or lead capacity.
Required Knowledge of: Advanced technical writing and information delivery techniques, technology and strategies; formats and delivery systems appropriate to policies, procedures and technical information; management/supervisory concepts and techniques; budgetary practices, concepts and procedures; relevant federal, state and local laws; negotiation techniques; project management; contract administration; specialized document technologies such as usability, information mapping and single sourcing; trends and emerging technologies of technical writing.
Required Skills and Abilities to: Manage a diverse work force; plan, organize and review the work of team members; facilitate teamwork; mentor, develop and motivate staff; exercise judgment and discretion; effectively analyze issues and problems; communicate orally and in writing on administrative and technical topics; represent District to public agencies, technical organizations, and members of the public; establish and maintain collaborative working relationships with all levels within the organization; use software applications relevant to this technical documentation environment; use standard business applications; effectively and efficiently manage an organization-wide technical documentation service; effectively employ current on-line technology and integrate with District’s information technology system.
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIREMENTS Valid California Class C Driver License that allows you to drive in the course of your employment. (Required at time of application).
DESIRABLE QUALIFICATIONS (NOT REQUIRED) • Master’s/Bachelor’s Degree in Technical Communication, Communications, English, or Journalism • Certified Expert Technical Communicator • Certified Professional Technical Communicator • Expertise in the use of OMS Connect software and content management systems desired • Excellent working knowledge of the use of Visio, MS Office and Adobe products, HTML,XML, and SharePoint • Experience using a Style Guide and collaborating with Technical Writers to maintain cross-team style consistency • Experience producing high quality end-user documentation and procedures for Engineering and Operations audiences • Experience with establishing current state processes, facilitating process improvement discussions and developing documentation for proposed solutions
Additional Salary Information: BENEFITS
• Competitive compensation
• Excellent Medical, Dental, Life, Vision
• Retirement plans including Pension plan and 401k (with matching employer contribution)
• Training and advancement opportunities
• Excellent working environment
• Public transportation reimbursements and van pools
• Tuition reimbursement, paid holidays, and more.
About The Metropolitan Water District of Southern California
The Metropolitan Water District of Southern California is a consortium of twenty six cities and water districts that provides drinking water to nearly 19 million people in Southern California. Metropolitan’s mission is to provide its service area with adequate and reliable supplies of high quality water to meet current and future needs in an environmentally and economically responsible way. Metrop...olitan’s facilities include the 242-mile Colorado River Aqueduct, five conventional water treatment plants with a combined capacity of 2.6 billion gallons per day, nine surface water reservoirs, 800 miles of pipeline, and 16 hydroelectric power plants.