UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) We are growing the Optum User Experience Design Studio in Dublin and are looking for an experienced UX Research Lead to help shape the future of our practice. You will be joining an established UX Studio as a champion and evangelist for human insight. You will serve as an expert in usability engineering methods and HCI principles. Primary responsibilities include identifying user needs and goals, designing and conducting research using a variety of qualitative and quantitative methods, and analysing and reporting data gathered for Optum products both present and future. You will collaborate closely with senior leadership in Product, UX and Visual Design, acting as both an advisor and hands on contributor. You will design and deliver research either standalone or part of a wider multidisciplinary team. You will mentor, train and empower your colleagues to do the same, raising the standards within the Studio. Primary Responsibilities:Design, conduct, analyse, and report data gathered from qualitative and quantitative research techniques including key-stroke level modeling (KLM), usability testing, contextual inquiry / field studies, surveys, interviews, heuristic evaluations, focus groups, card sorts, ethnography and persona development, and rapid iterative testing within an Agile environment Designing and facilitation of research based workshops and/or design sprints Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies Collaborate with product teams to remediate issues identified from research Advocate for user research principles Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment Create and deliver test result reports including statistical analysis Establish research and usability metrics strategies for project teams
Required Qualifications:Bachelor's degree or equivalent commercial experience Significant demonstrated experience delivering user research, including but not limited to developing user personas, conducting field studies / contextual inquiry, and usability testing Excellent presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization Proven ability to deliver research on time while working on multiple projects Experience with and a passion for HCI principles and design thinking Strong analytical skills Strong organizational skills Excellent leadership and relationship building skills Experience leading and growing teams of researchers Attention to detail High level of energy and customer focus Experience working in a team environment or with an application team Experience of design / discovery workshop facilitation Ability to travel for field research as neededPreferred Qualifications:Experience with tools such as UserZoom, UserTesting.com, Optimal Workshop and other industry standard tools Agile experience Healthcare Industry experience Commercial software experience Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Job Keywords: UX Research Lead, UX Research, Product Research, User Research, Dublin, Ireland
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.