Carnegie Mellon University is a private, global research university that stands among the world's most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we invent it. If you're passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here!
The Computing Services central IT department provides services that have strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.
In this role as Technical Writer and Content Strategist, you will work with service owners and project teams to evaluate content needs, recommend a content plan/architecture and develop content to execute that plan all in support of the campus community. You will collaborate with subject matter experts and end-users to understand new or changing technology/services and how they meet the business needs of our customers. Based on this analysis, you will develop appropriate content to support the service including but not limited to service description, instructional materials, internal technical support guides, marketing materials and communications.
We are looking for someone with strong verbal communication skills and ability to interview customers and subject matter experts to gather service detail. You should have the ability to pay close attention to detail, have strong organization skills and the ability to multi-task.
Bachelor's degree in technical writing or equivalent discipline
At least 3 or more years of relevant experience required
Experience in writing technical documentation, instructional materials and business process workflows
Content/communication planning development
Demonstrated familiarity with web-based communications techniques and strategies
Content management and style/standards experience
Documentation usability and user experience testing and analysis.
MS Office, Adobe Creative Suite (Dreamweaver, Photoshop, InDesign, Fireworks), HTML, CSS
Carnegie Mellon (www.cmu.edu) is a private, internationally ranked research university with programs in areas ranging from science, technology and business, to public policy, the humanities and the arts. More than 12,000 students in the university’s seven schools and colleges benefit from a small student-to-faculty ratio and an education characterized by its focus on creating and implementing solutions for real problems, interdisciplinary collaboration and innovation. A global university, Carnegie Mellon’s main campus in the United States is in Pittsburgh, Pa. It has campuses in California’s Silicon Valley and Qatar, and programs in Africa, Asia, Australia, Europe and Mexico.