| AAD Engagement Applications Team Summary:|
The AAD Engagement Applications team collaborates with business departments across the University to identify, implement, and support alumni, prospect, and donor facing technology solutions that support the alumni affairs and development business initiatives. The team manages multiple applications such as Salesforce Marketing Cloud, Certain Events, the Harvard Alumni Community, Alumni Magnet, and online e-commerce systems. The team supports email and event template creations, web site development, and UX design for central Alumni Affairs and Development in collaboration with AAD Creative Services. The team delivers customer-focused service in the areas of business requirements/solutions development, UX and web development, project management and implementation, production systems support, education, and end-user support.
DUTIES AND RESPONSIBILITIES:
Provide HTML and CSS development and implementation of email and event templates to be used in Salesforce Marketing Cloud and Certain Events.
Refine and adapt existing email and event templates for both desktop and mobile.
Work with visual designers to build HTML templates from flat design files.
Work with end users with no HTML experience on using WYSISYG tools within supported products.
Work collaboratively with the Creative Services team and Email Strategist to provide day-to-day user support for email sends, assist with testing cycles of new design implementations, and ensure University brand standards are followed.
Collaborate with University-wide stakeholders to provide a wide range of HTML and other technical support for alumni.harvard.edu, Alumni Magnet, and additional AAD web presences.
Provide high-quality and timely end-user support including through the triage of and response to help desk tickets.
Coordinate with colleagues on the Education team to train and educate users on HTML and best practices within the supported tools. Identify common knowledge gaps to inform future training opportunities.
Work closely with UX and Business Analysis colleagues to implement design adjustments to meet evolving product and business needs.
Understand the whole of Marketing Cloud and the entire lifecycle of an email.
The above covers the most significant responsibilities of the position. It does not, however, exclude other duties, the inclusion of which would be in conformity with the level of the position.
Skills testing may be a component of the interview process for this position.
The department of Alumni Affairs and Development at Harvard University is committed to diversity. We welcome applicants who bring varied experience, thought, and practice to the department's mission to maintain and enhance an engaged community of alumni and friends worldwide and to lead the University's fundraising efforts.
Harvard University Benefits Package
Vacation/Sick/Personal/Holidays: Harvard offers 3 (union roles) - 4 (exempt) weeks paid vacation, a paid holiday break between Christmas and New Year's Day, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days each year.
Medical/Dental/Vision Benefit: Harvard offers a variety of excellent medical, dental, and vision plans which all begin on the first day of employment.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted study options through participating Harvard Graduate Schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as parking options to assist employees in their daily commute to campus.
Wellness Options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complimentary health services. There are also fee-based athletic facility memberships available at various locations around the university for employees.
Salary Grade: 056
Union: 55 - Hvd Union Cler & Tech Workers