Cox Business Customer Education is seeking TWO freelance, intermediate level technical writers (FTWs) to update existing user guides, admin guides, quick start guides, and getting started guides for different products that Cox Business sells. The product lines include voice, data (internet), TV (hospitality/education/healthcare), and security (such as online back-up), surveillance and detection. Based on preliminary calculations, there are approximately 20 guides, but the level of work for each one isn’t the same. The functionality has changed in most cases, so the FTWs need to confirm that the existing step procedures in the manuals correspond with the updated software functionality and graphical user interface; and edit them where needed. The size of the manuals range from approximately 30-100+ pages. FTWs will be given a project timeline for deliverables.
The manuals are developed in Word, and then converted to PDF when they are approved. They will be posted to the coxbusiness.com site and an internal content repository. The necessary software applications will be made available on the FTWs’ laptops. The FTWs must have and use their own PCs. Macs are not preferred.
The FTWs may interact with the Product Management team, of whom there are seven.
This position works remotely 30 hours a week, preferably between the hours of 9am-3pm.
Dates of contract run from May 1, 2017 through September 1, 2017.