Cox Business Customer Education is seeking TWO freelance, intermediate level technical writers (FTWs) to update existing user guides, admin guides, quick start guides, and getting started guides for different products that Cox Business sells. The product lines include voice, data (internet), TV (hospitality/education/healthcare), and security (such as online back-up), surveillance and detection. Based on preliminary calculations, there are approximately 20 guides, but the level of work for each one isn’t the same. The functionality has changed in most cases, so the FTWs need to confirm that the existing step procedures in the manuals correspond with the updated software functionality and graphical user interface; and edit them where needed. The size of the manuals range from approximately 30-100+ pages. FTWs will be given a project timeline for deliverables.
The manuals are developed in Word, and then converted to PDF when they are approved. They will be posted to the coxbusiness.com site and an internal content repository. The necessary software applications will be made available on the FTWs’ laptops. The FTWs must have and use their own PCs. Macs are not preferred.
The FTWs may interact with the Product Management team, of whom there are seven.
This position works remotely 30 hours a week, preferably between the hours of 9am-3pm.
The term of this contract is four (4) months.
Must be highly proficient in Word (MS 365); understand formatting, and stay within style guidelines.
Must be highly proficient in screen capturing tool with editing capability.
Must be able to grasp internally developed software applications quickly.
Must know how to use Skype for Business.
Must have their own PC. Macs are not preferred.
Must come to the office in Sandy Springs, GA from 9am-3pm for the first week. This is non-negotiable. After the first week, communication will be conducted through Skype for Business or phone calls. A one-day in-office visit will be required on or around the first of the month thereafter.
Must live in Atlanta, GA area.
2 openings. Telecommuting is allowed.
Additional Salary Information: Freelance Technical Writers will provide a weekly invoice to Cox Communications as a vendor, not through a third party.
The freelance technical writer must provide, in writing, how they base their pay. We have set a $40/hr pay rate.
Cox Communications is an American privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and Home Automation services in the United States. It is the third-largest cable television provider in the United States, serving more than 6.2 million customers, including 2.9 million digital cable subscribers, 3.5 million Internet subscribers, and almost 3.2 mil...lion digital telephone subscribers, making it the seventh-largest telephone carrier in the country. Cox is headquartered at 6205 Peachtree Dunwoody Rd in Sandy Springs, Georgia, U.S., in the Atlanta metropolitan area.