Technical and Business Writer
Are you a passionate and experienced technical writer? Are you a visionary with creative ideas for managing documentation? Are you ready to bring your experience and play a role in introducing a new function? Do you have a process oriented and driven mindset? Are you looking for the opportunity to make an impact?!
This opportunity might be for you!
You will lead and focus GreenPath’s compliance efforts to introduce a formal process and documentation library. You will expand a library of company procedures by gathering and documenting requirements and processes. You will also champion an operational change management process by working with Business Stakeholders to ensure that the compliance and operational changes are communicated and implemented seamlessly. You will write precise internal operational and technical documents as well as external facing client correspondence.
The most important characteristic of our team is that we are detail oriented and up for any challenge. GreenPath is a place where we work as a team with extreme integrity to provide top-notch quality experiences & services.
At the heart of this role is a deep passion and commitment to GreenPath’s mission to empower people to lead financially healthy lives. Through our core values of integrity, teamwork and quality, GreenPath serves individuals directly, empowering strong financial decisions with high quality tools, resources and information. Financial wellness is a key factor in people’s freedom to pursue their dreams. We envision a world where people are ready for life’s ups and downs, and we all have the tools we need to accomplish our financial goals.
GreenPath Financial Wellness wholeheartedly believes a strong organization is based on the foundation of diverse groups of team members. We believe deeply in employees not only bringing their whole selves to work each day, but also feeling comfortable being their authentic self. We encourage people from each and every background and walk of life to apply for opportunities in which they are passionate about and meet the qualifications. We strongly encourage people of color, LGBTQIA+ people, and adults of any age, veterans, and people with varying abilities and people of various socio-economic backgrounds to apply. We believe you will bring meaningful viewpoints to our team members and the people we serve each day.
We Have:
- Remote opportunity or based in Farmington Hills, MI if local
- Extraordinary opportunities for growth and development.
- A close-knit, collaborative team for you to join
- A guiding principle to put people at the center of everything we do. Empathy coaching, human-centered design and behavioral economics practices anchor our work in meeting people’s needs.
- Caring, compassionate and creative humans that show up every day with integrity and a drive to provide a quality experience through each and every interaction. This is more than a job for most of us. We are on a mission to make it easier for people to be financially well.
- Partnerships with others enable us to impact financial health on a large scale. We collaborate to design and deliver financial health services that are a win for people, for our partners, and for GreenPath.
- Products and services designed specifically with our clients in mind.
You Have:
- 3-5 years of experience in technical writing or similar role writing corporate policies and procedures
- Bachelor's Degree in technical writing, Business Management, Business Administration, Communications or equivalent working experience
- Experience writing procedures, user guides, administrative guides, job aides and online help systems
- An excellent knowledge of English language, including meaning of words and composition and grammar rules
- Banking and/or financial services experience a plus
- Customer-focused writing experience a plus
- Business document library experience a plus
The Day to Day:
- With feedback and priority from Compliance Management, develop a plan to create new needed company policies, procedures and documentation. Steps include:
- engaging stakeholders to understand requirements,
- drafting content from the process owner with set standards regarding order, clarity, conciseness, style and terminology,
- Circulating for review prior to completion.
- Maintain existing company policies, procedures and documentation with input from content owners. Creates and communicates a plan for regular review, approval, and finalization. Maintains version history and library.
- Establish and maintain a company change management process for compliance and other operational changes that includes communication prior, during, and post change to internal stakeholders, updates to applicable documentation and procedures, and record of archived changes for future reference.
- Review all client facing correspondence and revise as needed with feedback from business partners for concise and empathetic messaging. Maintain version history and a document library for of current versions for staff access.
- Review and edit external content prior to publishing to client and partner sites for concise, grammatically correct messaging. Examples include training, partner communications, marketing materials, company annual report and webinar content.
- Coordinate with affiliates needed reviews and explore opportunities for communication needs.
- Oversee compliance with Council on Accreditation standards and maintain documentation to reflect changes in standards.
- Special projects assigned
The Perks:
What will you get out of working at GreenPath? In addition to a competitive compensation and benefits package (medical, vision and dental plans), here are some of the additional perks our employees enjoy:
- We all need some “me time” every once in a while. All full-time employees receive 19 paid days off during their first year of employment, in addition to 10 company-paid holidays per year. Use it for a fabulous vacation, to play nurse (or patient) at home, or sit on your couch watching DIY marathons on HGTV all day. We don’t care – it’s your time. Enjoy.
- Need some additional time to focus on preventative care? GreenPath provides all employees with additional Preventative Care Time Off to encourage all employees to be proactive about their physical wellness.
- Saving for Retirement? GreenPath employees can start contributing to a 403b right away! After one year of employment we make a monthly contribution to eligible employee’s Retirement Account equivalent to 5% of their gross compensation.
- Need to reduce your student loan debt? GreenPath is a qualified employer under the federal Public Service Loan Forgiveness (PSLF) program, which means that you may be able to have a portion of your federal student loans forgiven after meeting certain eligibility requirements of the PSLF program.
- Planning on growing your family? GreenPath offers paid Maternity and Paternity benefits.
- Continuous learners can get their classroom fix in a couple of different ways. GP team members are eligible for up to $2,500 in tuition reimbursement per year. In addition, GP team members can attend courses through Invest in Yourself, an in-house educational program offering training classes on a variety of topics ranging from Cash Flow Planning to Microsoft Excel to Stress Management.
- What to take additional college courses? We have an agreement with Cleary College where all GreenPath employees are eligible for a 25% discount on college tuition.
- Speaking of health conscious, we also have an onsite gym, offering both cardio and strength training options. Side note: we offer shower facilities onsite so you don’t totally alienate your coworkers.
- Like competition? GreenPath offers a Wellness Platform through Asset Health where we have quarterly challenges focused on employee wellness.
GreenPath Financial Wellness reserves the right to change this description at any time. GreenPath Financial Wellness practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, sexual orientation, protected disability, marital status, familial status, veteran status, height, weight or citizenship.
- 3-5 years of experience in technical writing or similar role writing corporate policies and procedures
- Bachelor's Degree in technical writing, Business Management, Business Administration, Communications or equivalent working experience
- Experience writing procedures, user guides, administrative guides, job aides and online help systems
- An excellent knowledge of English language, including meaning of words and composition and grammar rules
- Banking and/or financial services experience a plus
- Customer-focused writing experience a plus
- Business document library experience a plus
