We are looking for a Senior Technical Writer to join our team!
The Senior Technical Writer will be responsible for collaborating with subject matter experts to create, edit, and maintain content for technology support resources and communications. This role will manage projects related to content creation and maintenance and coach others to improve their skills. The Senior Technical Writer will also provide insight and input into continuous improvement of processes and strategy.
Work with subject matter experts to create knowledge base articles and internal company communications to support the release of new or updated software.
Work with content in multiple formats including web, static documents, graphics, and video.
Review and revise content drafted by others to improve clarity, engage target audiences, and follow style guidelines.
Maintain existing content, working with experts to revalidate or update content.
Convert content for knowledge base articles from the draft format to HTML5 for publishing.
Manage projects of various sizes, keeping progress on track and communicating with stakeholders.
Provide expert input on the knowledge base and internal communication components of technology change management plans.
Triage and respond to knowledge base article tasks and communication requests.
Serve as a resource and coach for others working on creating and maintaining content.
Proactively identify opportunities and methods for improving materials, processes, and tools.
Other duties as assigned.
3+ years of experience in creating technical documentation or training materials for a non-technical audience
Bachelor’s degree or equivalent experience in technical writing/communication or related field
Basic HTML skills
Excellent written and verbal communication skills
7+ years of experience in creating software documentation or training materials for a non-technical audience
Advanced HTML5 and CSS skills
Experience with content management systems
Experience creating content models
Experience with project management
Experience creating content for a global audience or audiences in different countries
Familiarity with User Experience principles and design
Experience with GitHub is a plus
Previous work in the transportation logistics field is a plus
Member of a professional organization such as STC (Society for Technical Communication)
Self-motivated and proactive
Able to work both collaboratively and independently
Committed to quality and the end user experience while maintaining efficiency and meeting deadlines
Able to tactfully coach others to improve their skills
Ability to influence without authority
Additional Salary Information: Salary will be in line with the STC salary database for the Twin Cities metro area and dependent on applicant experience and skills.
Internal Number: req8780
About C.H. Robinson
Become a part of our team of over 500 talented IT Professionals. Work in collaborative, Agile development environment. Find continuing challenges and work with committed leaders. Stay with us – we’re large enough to build global solutions, but small enough to make real impacts as individuals.
C.H. Robinson—accelerating careers with immense opportunities and professional growth within the global supply chain industry. Start here. Accelerate here.
Every individual working at C.H. Robinson is integral to the success of our customers and our company. C.H. Robinson is a Fortune 500, global company that values teamwork, initiative, accountability, and integrity from its employees. We work globally and innovate daily to enhance and execute supply chains that move goods around the world. The fast pace of the logistics industry translates into a high-energy and collaborative workplace environment. We are empowered to make decisions, help our customers grow, and accelerate our careers.
No matter the product being shipped or from which corner of the globe, C.H. Robinson can help make it happen—quickly, securely, and reliably. Through personal connections and solid relationships, o...ur employees use their in-depth knowledge, robust tools, and global network to help customers reach their goals quickly. Whether shipping by plane, rail, ship, or truck, C.H. Robinson has the knowledge, flexibility, and dedication to deliver the goods that make our world go ‘round.
Join the 12,000 employees worldwide who are accelerating their careers at C.H. Robinson.
Equal Opportunity Employer
C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran