Player-Coach-Builder sought with a strong background in software developer-facing technical writing, and experience effectively leading, managing, mentoring, and scaling a documentation team. Bring your passion for making a bold impact on the overall organization-wide technical content strategy and information experience!
What You’ll Do
Manage a fast-growing team of technical writers and drive team career growth and opportunity
a strong developer-focused trajectory.
Own and define the team’s hiring and recruitment model. Scale and develop the team.
Provide leadership, direction, and mentorship for a team of senior and junior writers.
Streamline and improve the documentation platform, existing toolchain, and overall infrastructure of content authoring and publishing process at Uber.
Work with the senior management to set the strategic vision and roadmap for what role documentation plays in the larger content strategy.
Be accountable for department OKRs and KPIs of the team and its output on an ongoing basis.
Define and encourage the team to follow a consistent writing style, standards, and guidelines across various information products.
Respond to documentation feedback from internal stakeholders, surveys, and other feedback channels.
Oversee and lead the internal technical product documentation geared towards Uber’s designing content for internal engineering teams in order to drive more expedient and efficient onboarding of internal members.
Define and drive a vision of Technical Writing team.
Take proactive steps to identify and propose changes to improve team processes.
Collaborate with designers, researchers, product managers, data scientists, and engineers to define requirements, and manage projects and stakeholders.
Ensure the team is constantly aware of upcoming content needs and requirements by continually and proactively gathering information from stakeholders of new documentation requirements and shifting priorities.
Define best practices, team processes, and content strategy principles that establish the highest standard in content quality of developer documentation at Uber.
Manage the team’s “big picture efforts” as well as tactical execution to drive cohesive product and content experience.
Improve writing tools and processes.
Analyze data to determine, recommend, and plan new processes in the technical writing function to drive quality and efficiencies.
About the Team
The Technology Learning Team aims to make Uber Engineering’s documentation, onboarding, and continuous education cornerstones of development through rich content that is easily discoverable.
The Technology Learning Team increases developer efficiency and productivity. We contribute to the infrastructure and development that is powering billions of trips, partnerships, and movement of people/food/things around the world. We reach out across the many software engineering teams at Uber globally to discover, assess, and prioritize technical writing and training needs.
We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
What You’ll Need
BA/BS degree or proven equivalent practical experience.
Experience leading and globally distributed writing teams in an Agile development environment.
Minimum of 8 years of experience in technical writing.
Minimum of 4 years of experience in managing a team of at least 10 technical writers - both senior and junior.
2+ years managing geographically-distributed teams.
Demonstrated expertise in technical writing for a global audience.
Strong verbal and written communication, negotiation and partnering skills.
Ability to evaluate and estimate requests from engineering teams, and effectively prioritize and load-balance the work.
Experience working in fast-paced environments which require high productivity.
Bold, creative problem-solving abilities.
Demonstrated ability to lead, hire, coach, develop, mentor, inspire, and grow excellent teams.
Experience working with HR business partners in the interests of the team.
Demonstrated ability to learn and teach complex technical concepts.
Demonstrated ability to write prolifically.
Passion for improving the efficiency and effectivity of engineers through documentation and training materials.
Excellent writing and editing experience with an eye for detail.
We ignite opportunity by setting the world in motion!
Good things happen when people can move, whether across town or towards their dreams. Opportunities appear, open up, become reality. What started as a way to tap a button to get a ride has led to billions of moments of human connection as people around the world go all kinds of places in all kinds of ways with the help of our technology.