We are looking for a talented Manager, Digital Communications with a strong attention to detail, a proven track record of creating and developing relationships with internal customers and hands on experience in enhancing web content.
Reporting to the Associate Director of Communications and Content Strategy, the Manager of Digital Communications is responsible for the management, maintenance and ongoing development of the content management systems and digital media that Columbia’s Finance Division uses to communicate with University students, employees and suppliers.
Key responsibilities include:
Provide day-to-day management of, and ensure timely updates to, content on the “Finance Gateway,” an assortment of half a dozen, primarily Drupal-based websites belonging to various Finance departments. Uphold standards for consistent, clear, and high-quality site content. Conduct regular quality assurance reviews to ensure site optimization.
Monitor the Finance Gateway and troubleshoot any problems with site content or performance in a timely manner, either directly or working with our partners on the Web and Mobile Applications team at Columbia’s IT Division.
Build relationships with content owners and content editing staff across the departments of Finance. In coordination with Associate Director, meet with staff to discuss the site content needs of departments and their end users/customers. Make recommendations to improve the user experience based on best practices and relevant analytics.
Participate in the planning and coordinate the day-to-day implementation of content improvements, new sites, and other digital content projects.
Stay abreast of best practices and innovations in content management and usability/user experience to address the needs of the Finance Division.
Design and facilitate periodic training sessions for staff members who make basic edits to their department’s site content.
Participate in, and make recommendations for, ongoing improvements to the delivery of services to departments of the Division.
Perform special projects and other related duties as assigned.
Bachelor’s degree, plus at least four years of related experience required. Must be detail-oriented with excellent interpersonal, presentation and writing skills, and have the ability to communicate effectively with all levels of staff and management. Strong organizational skills are required, with the ability to work both independently and collaboratively.
Required tools and applications: Experience managing Drupal-based sites or similar content management systems. Proficiency in basic HTML editing. Experience using Google Analytics and other tools to measure user behavior. Proficiency in Adobe Photoshop, Illustrator, and/or InDesign. Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Highly desirable, though not required: Familiarity with FTP processes for updating sites using Dreamweaver. Proficiency in basic video production and editing experience. Experience using Google Docs, Sheets, and Slides. Experience working at a college, university, or other not-for-profit setting.
The successful candidate will have sound judgment; an open and collaborative style that encourages teamwork and cooperation; a passion for excellent customer service and a commitment to exceptional quality.
Working at Columbia University
In addition to generous annual leave and holiday paid time off, Columbia offers a rich benefits package that allows our employees to choose the features that best fit their individual or family needs. Benefit options include retirement plans, health insurance with dental and vision plans, and tuition benefits for yourself and dependent children. Learn more about why you should consider Columbia University.
Columbia University is an Equal Employment / Affirmative Action Employer
About Columbia University - Finance Division
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world. Columbia is one of the top academic and research institutions in the world, conducting path breaking research in medicine, science, the arts, and the humanities. It includes three undergraduate schools, thirteen graduate and professional schools, and a school of continuing education. We are committed to attracting and retaining the best and brightest in the workforce to support our mission of excellence in higher education and research.