You and the team work with internal stakeholders to ensure that Pason products and services are simple to use, concisely explained, and clearly marketed. Some of the projects include developing online training courses, user guides, online help, connection diagrams, and a What’s New website. Your day consists of independent work and collaboration within a Knowledge Base team that prides itself on excellence. The wide scope of this role provides variety each day and presents opportunities for professional growth.
Essential Duties and Responsibilities
Writing, editing, and maintaining instructions for users of Pason’s proprietary hardware and software drilling industry solutions (key tools include Word and Flare)
Monitoring and working with development teams to control and edit release notes, online help, UI text and dialog boxes
Establishing and following processes to ensure existing documentation remains current, relevant, and useful
Controlling document versions using SharePoint and helping to promote the proper use of version control tools throughout the company
Contributing to the creation and development of internal and external communication material, such as presentations and web pages
Knowledge, Skills, and Abilities
Solid writing and editing skills focused on clear, concise, and targeted deliverables
A strong belief in high-quality documentation that adheres to established standards
Curiosity about new technology and learning about cutting-edge hardware and software applications
Expert Microsoft Word skills and proficiency with other standard technical communication tools (i.e., Adobe Acrobat, Photoshop, Flare, Camtasia)
Exceptional interpersonal skills
You communicate your ideas clearly and efficiently and welcome constructive criticism
Strong organizational skills and the ability to handle multiple priorities in a fast-paced environment
You understand the importance of prioritizing tasks based on published criteria
Ability to multi-task without missing deadlines
Highly motivated to see tasks through to their conclusion independently and with expert attention to detail
Proficient when using illustrations, diagrams, and photographs
Experience on a collaborative team in an independent work environment
Comfortable discussing technical material and procedures with software developers, engineers, and other subject matter experts
Ability to probe and check for clarity in SME submissions
A portfolio that demonstrates technical writing excellence
5 years or more of dedicated technical writing experience
About Pason Systems Corp
Pason is the industry’s only oilfield specialist with fully integrated drilling data solutions that make it fast, flexible, and easy for our clients to access their critical drilling information anytime, anywhere.
Our end-to-end portfolio allows users to collect, manage, report and analyze drilling data in order to optimize the performance and the cost-efficiency of their operations. With Pason, the rig and the office work together as one – sharing real-time drilling information 24/7 for visibility that allows for intelligent decisions.
Built on more than 30 years of experience, we’ve built our business on quality, starting with the quality of our support. Pason offers the best field structure in the industry with technicians located where our clients operate for faster and more responsive service.