Leverage your talents and work from home! We have a great product and need someone with strong technical writing and communication skills. The right person for this role will design and develop help, documentation, videos, eLearning solutions, courseware and other resources to provide our customers with top-tier supporting materials to help them succeed. We are laser focused on delighting our customers.
You will work closely with our Developers, Product Managers, and Customer Success team to develop materials and resources to ensure customers have the information they need to successfully implement and leverage Foundation. You will also act as a customer advocate by providing feedback to our internal teams related to product improvements.
Write help articles and other documentation
Develop training materials
Develop release notes
Build eLearning modules and courses
Record training videos
Build a sustainable infrastructure for maintaining help articles and other documentation
Build a sustainable infrastructure for maintaining training materials
Research and implement a customer-facing eLearning tool
Develop and execute plans for overall help, documentation, and courseware
Effectively communicate “how and why” features are used, not just what they do
Master a deep understanding of product functionality to be represented in written materials
Develop metrics and feedback loops to ensure documentation and training serves customers’ needs
5+ years writing software documentation
3-5 years developing courseware and/or eLearning courses
Demonstrated understanding of the principles of online instructional design and adult learning
Related college degree strongly preferred
Additional (preferred) Skills
Legal or professional services industry experience is a strong plus.
Curious and learn new technology quickly.
Organize materials logically.
Write exceptionally well.
Research product issues quickly and effectively.
Communicate issues and status in a clear and timely manner.
Manage multiple assignments in a fast-moving environment.
Work effectively with a team.
Work effectively and efficiently independently in a remote work environment.
Capture, understand and communicate product feedback in a clear and timely manner.
Telecommuting is allowed.
About Foundation Software Group
Foundation Software Group believes we can change the legal profession and other professional services organizations for the better by delivering next generation enterprise software solutions.
Our company is made up of people who have worked together for many years and come from leading law firms and innovative technology companies. We iterate with our customers to develop truly great – not merely the best – products so we can exceed our customers’ expectations.
We are building the legal profession’s first enterprise experience platform that continuously transforms information and provides matter lifecycle profiling to fully support data analytics. Our product is the foundation for knowledge management applications that require knowing what you’ve done, who did it, who you did it for, and who else was involved.
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