Hi there, welcome to Hana. Backed by CBRE's decades of real estate experience, we're leading the way in creating spaces where companies and individuals, like yourself, can collaborate and thrive. We're building a world-class product and team that is redefining the flexible work space and beyond. At Hana, we focus on the details that drive success – a professional environment, thoughtful designs and courteous service – just to name a few. We believe in fostering a culture that drives accomplishment through adaptability, professionalism and thoughtfulness. And, we like to have a bit of fun too. If you are a detail-oriented, curious, self-starter interested in joining a fun and fast-paced team, we hope you will apply.
We're seeking a senior user experience leader to establish a new UX practice within our technical product team. As our Director of User Experience, you will lead both in-house and agency teams to deliver simple, beautiful, seamless and distinctive digital experiences across both web, app and location-based platforms—on behalf of our owner and occupier clients.
Leading with a data-informed decision making and with a strong bias for user-centered design principles and methods, this newly-created position will drive the UX of a new owner and occupier experiences across web and app platforms.
You will collaborate with a multi-disciplinary team that includes engineers, product, designers, operations and business partners who share your passion for delivering unique and innovative experiences that meet both brand and commercial goals.
This is a hands-on design position that will balance both hands-on UX design work with strategy and visioning responsibilities. The position is based in New York City and reports to the Chief Experience Officer.
Lead all UX design projects for Hana plus ongoing experience optimization efforts including creation of IA, wireframes, personas, and user journeys.
Serve as UX/CX lead translating business needs into user experience solutions that meet the needs of complex organizations
Lead design project teams including direct reports, adjacent internal teams and external creative partners.
Partner with product managers on product vision, strategy and definition.
Drive an iterative approach to experience design - identify user needs, prototype solutions, test ideas, and refine designs with data and user feedback natively integrated into your process.
Consumer Connection & Experience Optimization:
Prioritize multiple customer's needs and interests at all times and drive the same orientation throughout your team.
Serve as the subject matter expert on user experience for constructing the approach to and interpreting the results of A/B and multivariate test scenarios.
Define, operationalize and lead the business process for including regular consumer research, testing and survey methods into the work of the experience team.
Global UX Leadership
Attract, retain and coach a team of direct reports including, UX designers, researchers and strategists.
Partner closely with geo-based business teams to understand and address market-specific needs and opportunities around the globe.
Help to define, evolve, and disseminate Hana design standards and best practices to other teams throughout the organization.
Passion for identifying consumer needs and mapping experience solutions to cultural and technological evolutions.
Requires a Bachelor's Degree in HCI or a related field
10+ years UX experience in an ecommerce environment including interaction and visual design of digital products/experiences that have been released to market.
Deep experience in user-centered design methods, including user research and synthesis, exploration, storytelling, detailed design, user testing and prototyping
Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must.
Extensive experience using a variety of tools and methodologies to design, conduct, and analyze audience oriented primary and secondary research
Excellent oral and written communication skills including meeting facilitation and making persuasive presentations to senior leadership
Ability to prioritize multiple projects and tasks, and reliably meet deadlines
Flexible and able to adapt quickly to new priorities
Outstanding team player and positive attitude
Strong sense of ownership and accountability
Possess natural curiosity and problem-solving capabilities
Demonstrated attention to detail and process excellence
An outstanding portfolio of desktop and mobile digital experiences
CBRE Hana, LLC is a wholly-owned subsidiary of CBRE Group, Inc., the world's largest commercial real estate services and investment firm (based on 2017 revenue). Hana partners with real estate owners to develop and operate integrated, scalable, flexible workspaces. Each unit contains office suites (Hana Team), conference rooms and event space (Hana Meet) and co-working (Hana Share). Hana provides property owners increased transparency, control over their asset environment, and a valuable offering for companies that desire to maintain their culture and brand while leveraging the benefits of a flexible space offering. More information is available at www.hanaspaces.com.
Internal Number: 18031693
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.