| Come be a key part of a high-performing and motivated team in the vanguard of documenting Visa products and services, including Visa digital, mobile payments, e-commerce, money transfer, and much more for Financial Institutions, partners, vendors, and Visa staff around the world. As part of the Network Processing Communications team, you’ll work closely with other team members to develop technical articles for the Global Technical Letter and Implementation Guide (GTLIG) and Global Service Activation Guide (GSAG). These technical articles document enhancements to various Visa products and services as well as changes to existing core systems being made in the VisaNet Business Enhancements Release. Our writers collaborate with systems architects, software engineers, project managers, business partners, and client support staff to ensure multi-system technical requirements and/or implementation and testing requirements are fully developed and documented for Clients and Visa staff. We proactively support consistent on-time delivery of Client documentation for every Visa Business Enhancements Release, ensuring that this SSAE 18 audit item is successfully met. On our team, you’ll analyze business requirements, multi-system conceptual approaches, and technical designs to define and document the technical changes and configuration and testing requirements for both Clients and Visa staff. You’ll also determine from project documents as well as consultations and article reviews with the project team the information applicable to each audience and how it will be presented and positioned in the article. Other projects our team works on include standalone Technical Letters, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, as well as updates to internal guides for customer service staff. Building and managing strong relationships with business partners and technology teams, as well as regularly interacting with both technical and non-technical staff, are key to smoothly and successfully delivering our projects on time. As key contributors and subject matter experts in their own right, our writers also support the VisaNet Business Release process by serving as technical contacts and/or providing support in the Command Center. They also serve as third-level support for Client inquiries. | 
