Revolutionize the way software product information is made available to customers using leading edge technology. This includes developing, writing, editing and publishing to the cloud product related materials including: user guides, developer guides, reference documentation, release notifications, release plan documents, release notes, etc. The objective is to utilize leading edge, effective ways to provide product information to customers when it is needed and in a way that is most helpful to them. This includes leveraging cloud technologies, artificial intelligence concepts, knowledge bases, and context help concepts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Work with the Software Engineering team to understand products and how customers use the products to develop their applications.
Interview production and engineering personnel and read journals, reports, and other material to become familiar with product technologies and production methods.
Research and leverage technologies available to stay on the leading edge for how information is made available to our customers.
Identify best practices used by leading edge companies like Microsoft, Google and incorporate those practices into Cimetrix products and processes.
Drive the creation of Cimetrix documentation standards and complete work assignments according to those standards ensuring order, clarity, conciseness, style and terminology.
Review published materials and recommend revisions or changes in scope, format, and content.
Maintain records and files of work and revisions.
Use industry standards for writing style and material presentation format.
Adapt to new technologies; keep technical skills up to date.
Generate creative solutions; translate concepts and information into documents, knowledge bases, help files and other mechanisms using the latest design principles.
Exhibit good listening and comprehension.
Write clearly and informatively; edit work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
Ask questions to discover client business needs; apply product and market knowledge effectively; present solutions that meet customer objectives.
Display original thinking and creativity; generate suggestions for improving work; develop innovative approaches and ideas.
Apply feedback to improve performance.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to read, analyze, and interpret common scientific and technical journals.
Ability to copy-edit documents for grammar, punctuation and spelling beyond the standard technical tools
Ability to effectively present information to top management.
Familiar with current technologies and practices for distributing and communicating product capabilities to software developers using our products.
Knowledge of industry leading desktop publishing and design software.
Experience communicating software capabilities and making information about how to use available software libraries, in creative and leading-edge ways, for the semiconductor 300 mm and electronics industries.
Qualified to work in the United States.
PREFERRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of Microsoft Visual Studio and how developers use this environment would be beneficial.
Use of industry tools to create and maintain reference documentation for software development tool kits.
Experience publishing software product documentation to the cloud.
EDUCATION AND EXPERIENCE:
Bachelor's degree from four-year college or university in Communication, Engineering, Technical Writing, Language Arts or other related degree. Will consider candidates without a degree who have the equivalent in professional experience.
Two or more years of experience writing technical documentation, instructions, webinars, blog posts and training materials for a software or manufacturing company.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. Standing desks are available if desired.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Cimetrix software products connect hundreds of thousands of smart manufacturing equipment in the world’s most advanced factories. Since 1989, Cimetrix has been at the forefront of robotics, factory automation and smart manufacturing technology.
People who come to Cimetrix stay with us. We have employees who have been with 15, 20 and even 25 years. To put it simply we take care of our customers and our employees with equal vigor.