Reporting to the Software Development Manager the Senior Technical Writer is responsible for contributing to delivering high quality documentation to our end users. This position is critical to the company’s release cycle, and requires excellent technical writing skills, passion for technology, organizational skills, and experience with or a good understanding of technical writing tools.
Develop and maintain product technical documentation such as Admin Guide, User Guide, Installation Guide, etc. in English and French;
Develop and maintain supporting technical documentation such as Knowledge Base, Training Material, Release Notes, etc. in English and French;
Develop and maintain the technical documentation build environment;
Review and propose terminology and wording used in the product;
Contribute to the continuous improvement of the R&D team;
Follow development practice and processes in place;
Manage the process ensuring the translation of all technical documentation (in other languages than French and English);
Manage the process ensuring the localization of the software (in other languages than French and English);
Coordinate and develop processes and put in place tools to gather input from specialized technical resources;
Assist in defining, designing and reviewing the software functionalities;
Work with product managers and software engineers to understand and refine project requirements and ensure that these lead to relevant and consistent UX design.
Fluent in French and English;
Expert writing skills in both French and English;
Expert knowledge of DITA/XML based documentation;
Very good knowledge of Xmetal and of DITA Open toolkit;
Analytic mind, attention to details, thoroughness and ability to work in team are essential traits;
Degree in a technical field, or certification in technical writing is an asset;
Ability to synthesize and adapt technical information to different target audience;
Ability to organize priorities and tasks and manage time effectively;
Excellent spoken and written communication skills;
Committed toward team success;
Participates actively in group discussions.
About XMedius Solutions Inc.
XMedius is a leading global developer of enterprise-grade Unified Communications and Secure File Exchange solutions. Through on-premises or cloud deployments, our solutions allow companies to build a seamless IT environment and safely exchange vital and confidential information.