Documentation Specialist, Information Developer, Technical Writer
4 Year Degree
Business Process Requirements & Documentation
Serve as business process analyst ensuring a consistent approach to documentation of data processes and procedures:
Work across operations to obtain an in-depth understanding of processes.
Gather and understand requirements from the process owners and translates them into functional and technical requirements.
Coordinate and/or attend planning sessions with process owners to analyze and define technology needs and requirements:
Document as-is business process, the root problems and limitations of the current process or tool, and articulate how a new solution, process, or application would meet the needs of all users.
Document discussion and agreements.
Develop process flows, swim lane diagrams and use-cases to illustrate as-is and to-be states to demonstrate to business stakeholders that needs have been fully captured.
Produce high-quality documentation targeted to key stakeholders and varying audiences.
Create tutorials to help end-users use a variety of applications.
Create and maintain end user and business user report documentation and consult with report designers to maintain consistent standards across reports and systems.
Act as liaison between the customer, project manager and the technical team.
Partner with Strategy and Project Management (SPM) teams to assist with the prioritization of work for department subject matter experts.
Attend meetings during all phases of process development or review to gather and document current and future state business rules, processes, and technical requirements.
Meet regularly with subject matter experts to refine understanding and documentation.
Capture and encourage consensus in meetings and in final materials.
Monitor project timelines and milestones and follows up on action items.
Communicate gaps and process intersections across departments to understand impacts.
Assist with testing processes, reports, and other systems to assist with change management and documentation and to ensure compliance with business rules.
Assist the lead testing coordinator with developing use cases to test new processes.
Serve as an SME liaison for new reports and processes.
Assist in the development of the information architecture to house user documentation for both internal and external documentation:
Maintains version control and access to reference materials for varied audiences.
Encourages subject matter expert contributions.
Analyzes existing and potential content architecture, focusing on reuse and single-sourcing opportunities.
Manages business decision tracking for business processes.
Internal Communication Support
Serve as a subject matter expert in data processes:
Synthesize business rules, policies and procedures into impactful end user materials including 1-pagers, tutorials, technical documentation and workflows targeted for varied audiences.
Present materials to support communication of policies and procedures across departments.
Support communication plans as developed in projects to ensure communication both internally and externally.
The ideal candidate will possess:
Two years experience in development operations as a business analyst.
Three years experience in business process mapping and documentation.
Proven experience leading requirements gathering for projects with a large number of business stakeholders.
Proven experience documenting business processes.
Experience in change management in large complex organizations, preferably in higher education.
Demonstrated proficiency in workflow visualization, MS Excel graphs and charts, MS PowerPoint, MS Word, and internet browsers is required.
Working knowledge of donor database record management and tracking system in a fund raising or development environment, familiarity with SQL (structured query language), Cognos, Visio, SharePoint, hypertext content management (wiki), and Adobe Suite are highly preferred. Ability to adapt to future technologies.
Exposure to process mapping and analysis and experience in requirements definition, selection and/or hands-on implementation of enterprise software solution, or mid to strong experience with software solutions in an educational setting are highly desired.
Candidate should demonstrate the ability to evaluate, learn and effectively use software programs, such as ERP (enterprise resource planning), CRM (customer relations management), or other platforms on an as-needed basis.
Strong analytical and decision-making skills.
Highly effective interpersonal skills and ability to interact effectively with a broad range of expertise and seniority, and elicit cooperation without direct authority.
Excellent project management skills.
Willingness to work as an individual contributor and as an integral part of a team.
Must be an outstanding communicator and possess excellent written and verbal communication skills; interpersonal skills; and the ability to work collaboratively and interact effectively with a diverse constituency.
Competency in problem solving.
Ability to be flexible, thorough, accurate, and detail-oriented.
An appreciation for and support of diversity in the workplace in all its forms; proven success working with stakeholders; project management skills; experience in a data-driven environment; organizational skills; and the ability to lead, influence and motivate others are required.
Ability to establish priorities with high degree of independence, manage shifting priorities, and numerous time-sensitive projects to meet multiple deadlines using excellent organizational skills.
Knowledge of ethical and best practices of the Association of Prospect Researchers for Advancement (APRA), Council for the Advancement and Support of Education (CASE), Association of Advancement Services Professionals (AASP) and other relevant associations.
Additional Salary Information: Salary is competitive and commensurate with experience
Internal Number: 511876
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