WellnessLivingis going through a major growth spurt and in need of some awesome talented Technical Writers to join our Technical Communications Department! Technical writers support our customers and software by creating clear and useful help articles for the Knowledge Base. Ideal candidate can take complex ideas and organize them into simple instructions that can be easily followed.
What You’ll Be Doing
Collaborate as a team to research, plan and develop Help articles on how to use the WellnessLiving
Maintain consistency and continuity of style by following the writer’s style guide and through peer reviews.
Work with various Subject Matter Experts (SMEs) to learn and understand products, purpose and functionality.
Use JIRA to track documentation activities against new or changed features.
Support other departments by assisting in the development of internal procedures.
Who We’re Looking For
1-2 years of technical writing experience
Excellent written and interpersonal communication skills
Excellent planning, organizational and time-management skills
Ability to multi-task in a fast-paced environment
Knowledge of MS Windows, Google Chrome, WordPress and Google Suite
Experience with developing online help, using JIRA and working in an AGILE environment an asset
Technical Communication Certificate is an asset
Bachelor’s degree in English, Journalism, Communications or a related field.
WL is a cloud-based software that allows business manage their day to day operations, specifically in the Wellness & Health industry. A lot of our clients are spas, salons, fitness and yoga studios.
• Class scheduling,
• Point of sale,
• Email and SMS marketing,
• Customer review management,
• Rewards program
• Client mobile app