As a Technical Writer at Tanium, you will work closely with engineers and Technical Account Managers (TAMs) in an Agile environment to develop documentation and support information to accompany our platform and products. Writers are responsible for developing consumable, accurate, and timely documentation from which Tanium’s prospects and customers derive real value. Writers should possess the technical aptitude needed to understand our customer’s environments and the value that Tanium products provide.
What you’ll do:
Plan and write security software installation, user, and admin guides
Collaborate with Technical Account Management and product engineering teams to brainstorm, write, and review technical support articles, including troubleshooting tips, FAQs, integrations, release notes, and cross-product tutorials
Independently author technical support articles and edit content written by multiple contributors
Collaborate with user experience team on design of product and UI text
Participate in development of and recommendations for documentation style standards, information architecture, tools, and best practices
We’re looking for someone with:
Bachelor’s degree in Computer Science, Engineering, Technical Communications, or English
8+ years experience in software documentation
Writing for a system administrator audience
Experience documenting for both Windows and Linux environments
Understanding of information architecture principles and content organization
Familiarity with XML, HTML, topic based/structured authoring, and single-sourcing
2+ years experience in helpdesk/technical support a plus
Knowledge of DITA a plus
Experience with Madcap Flare a plus
Experience with IT security software/products a plus
Self-starter with ability to learn software applications with little direction
Technically astute and able to understand large enterprise IT concepts
Interest in solving complex IT problems
Familiarity with general networking and database concepts
Broad knowledge across several technical domains with deep knowledge in one or more of the following: endpoint security, systems management, system administration, software engineering, or incident response
At Tanium, we empower the world’s largest organizations to manage and protect their mission-critical networks. There’s a reason why 6 of the top 10 retailers, 12 of the top 15 US banks, and 4 of the US Armed Forces use Tanium. We provide lightning-fast capabilities at their fingertips to see everything and do anything across their computer networks – with unparalleled scale.
We pride ourselves on being unstoppable in the pursuit of our mission. We are diverse problem solvers driven to do the right thing and win as a team.
Tanium builds cybersecurity and IT software that changes the way organizations manage and secure their information systems. Our mission is to solve the IT challenges keeping the world’s largest companies and government organizations awake at night.
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