Manage a broad array of product documentation for multiple product families and deployments. Specifically, oversee and guide the development and maintenance of a variety of content to assist users (customers, partners, alliances, and employees) to realize the benefits of Vertex products. Content will be distributed in various formats and across multiple channels, such as PDF, online help, web, and videos.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Ensure the implementation of tactical programs to pursue targeted goals and objectives
Identify and implement operational best practices.
Manage and develop internal customer relationships to ensure service level agreements are met.
Engage in key or targeted customer activities.
Lead or participate in other projects or duties.
Research trends associated with the discipline and identify application opportunities.
Occasional travel required.
These responsibilities include the requirement to:
Coach and develop staff
Assign and check work
Plan and appraise job performance
Hire and terminate employees
Recommend pay increases
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to apply critical thinking skills to identify and solve problems.
Ability to manage stress that may result from changes in the organization, tight deadlines, heavy workload, etc.
Ability to understand enterprise direction, market forces, industry trends, and customer preferences.
Ability to translate business strategy into the day-to-day activities of staff.
Ability to demonstrate achievement of results e.g. business improvements, cost savings, or revenue generation
Excellent leadership, people management, communication and influencing skills.
Ability to apply professional concepts, experience, and company objectives to perform an in-depth analysis of situations or data to resolve complex issues in creative ways
Ability to work without supervision (latitude for independent decision making)
Ability to network with key contacts outside own area of expertise
Ability to listen and understand information and communicate the same
Must possess strong interpersonal, organizational, presentation and facilitation skills
Must be results oriented and customer focused
Proficiency in Microsoft Office packages
Sufficient knowledge of business communication, including telephone, voicemail, and e-mail and operations of office machines, such as photocopier, scanner, and fax.
Seven + years of experience managing a technical writing team.
Experience in managing multi-site /multi skilled technical writers is desired.
Other Qualifications – The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners
Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned and management retains the right to add or change the duties at any time.
Internal Number: 190917
About Vertex Inc.
When we say Values, we mean the fundamental beliefs that form the essence of our organization's philosophy. Our values are founded in a commitment to, and respect for, people – we:
create a collaborative work environment
deliver outstanding performance
act with integrity
embrace innovation in the pursuit of continuous improvement
always strive to understand our customers
thrive on having a friendly and fun work environment!
A company culture can be defined as “the way that you get work done.” The way that we get work done here is very collaborative and centers around treating each other with respect.
From that keystone foundation, we enjoy working on productive teams and thrive on having a friendly and fun work environment. It’s one of the reasons we were named a Top Workplace in Philadelphia for the past three years. Ask anyone who finished their first day here why they like it, and what they’ll probably say is “everyone is so friendly!”
Ours is a unique workplace centered around the belief that if people are treated with respect, can choose meaningful work they enjoy, and have fun while doing it, we will all succeed. Over 40 years of co...ntinuous growth seems to support that belief!
Awards & Recognition
Below are just a few of the awards we have been honored to receive over the past few years:
Top Workplace by Philly.com in 2015, 2016, 2017, 2018 & 2019
2016 Working Mother Best Company
2015 Corporate Culture Award
America’s ITR Tax Technology Award
The Vertex Benefits Program is an important element of our total rewards and reflects the Vertex Values of “commitment to and respect for people”. Our benefits package includes:
Healthcare. Healthcare coverage is one of the most important part of our benefits program. Our healthcare plans are designed to allow flexibility and choice while maintaining a high level of protection against incurring healthcare expenses.
Wellness. At Vertex, we provide an environment that advocates for a culture of health. Our most popular program to help relieve stress – free holiday gift wrapping – is an employee favorite and has been recognized by Philly.com.
Disability. Our short-term and long-term disability plans are 100% paid for by Vertex and designed to provide financial protection if you become disabled.
Retirement Savings Plans. The Vertex 401(k) plan with Vanguard gives you the opportunity to save for your future and be retirement ready. Competitive matching and discretionary profit-sharing contributions help build your nest egg and provide financial security.
Life Insurance. Vertex provides free basic life and accidental death and dismemberment insurance to protect you and your family from financials risks.
Vacation & Leave. Vertex provides competitive paid time off and a variety of leaves of absence such as parental and family caregiver leave. A non-traditional benefit – sabbatical leave – is available for employees with 15 years of service.
Tuition Benefits. Vertex offers tuition cost reimbursement for work-related courses, whether undergraduate, graduate, or certifications.
Training & Development. At Vertex, we make significant investments in training and developing our people. We offer you opportunities for relevant professional development, certification training, and leadership development.