Candidate will be responsible for leading a team of business analysts and user experience analysts to envision and create a world class digital eCommerce experience for our customers. Leads efforts to evolve search and browse paths, product pages, checkout flow, quoting and other key experiences within ecommerce platform. Understands customer needs and expectations through customer journey mapping, personal development, ethnographic studies and field visits; and recommends a digital roadmap to help execute strategic goals.
Leads visioning and execution of overall eCommerce digital experience through deep understanding of Hybris and Endeca, including upcoming enhancements from future versions, and recommends a “build vs. upgrade” strategy.
Leads discussions with eCommerce PMO, content team, commercial services, digital marketing and others to distill business requirements such as user stories, and UX deliverables such as wireframes and user flows.
Leads efforts to identify and develop third party vendor selection based on digital roadmap and requirements, including initial research and identification, selection, and contributing to contractual discussions.
Through user experience (UX) studies and research efforts such as user testing, surveys, and focus groups, acts as a customer advocate and recommends new platform features through understanding of customers and their responsibilities.
Keeps abreast of external digital landscape, including annual competitive studies, targeted competitive analysis, industry trends and digital developments in other market segments.
Leads, through Agile methodologies, collaborative efforts through all phases of the system development life cycle (SDLC), including requirements gathering and tactical user experience activities.
Oversees delivery and quality of requirements, user stories and other artifacts; works with business analyst and user experience staff, and eCommerce PMO, to evolve artifacts.
Participates in Sprint planning, daily scrums, discovery meetings and other projects touchpoints.
Provides thought leadership regarding digital product organizations, including staffing, skillsets, emerging disciplines and competitive hiring landscape.
Creates and maintains a culture of open communication, creative collaboration, mutual respect and productive behaviors. Hires, trains and retains top tier talent and mentors team members to new and fulfilling career experiences.
Establishes relationships with key PMO, IT, QA and other corporate partners and regularly communicates and collaborates accordingly while working on cross-functional projects.
Strong working knowledge of Adobe creative cloud.
Strong working knowledge of prototyping tools such as Axure.
Strong working knowledge of Microsoft Office.
Familiarity with intake and task management tools such as Jira and Confluence.
Knowledge of visual design principles and graphical user interface development.
Ability to lead cross-functional groups (internal and external) in strategic and tactical discussions with clear goals, objectives and outcomes.
Demonstrated ability to filter through various requests and provide return-on-effort recommendations to management.
Ability to multi-task and reprioritize in a dynamic environment.
Outstanding written and verbal communication skills.
Basic knowledge of web technologies, such as HTML, Ajax, CSS, servers and networking.
Strong knowledge of cross-browser, cross-platform and cross-device compatibility standards and behaviors.
Business analyst, user experience, project management or similar role in digital eCommerce field. - 10 years required; 12 years preferred
Managing a staff in digital or eCommerce roles - 3 years required; 4 years preferred
Human resources and career pathing processes such as evaluating performance, setting goals and objectives, coaching and mentoring and tactical activities related to managing a team. - 3 years required; 5 years preferred.
B2B or B2C eCommerce preferred. - 6 years required; 8 years preferred.
Hybris eCommerce platform a plus. - 3 years required; 4 years preferred
Endeca search and browse platform a plus. - 3 years required; 4 years preferred
All digital channels, including web, mobile, apps and social; experience with scanning and mobility solutions a plus. - 5 years required; 7 years preferred
About HDJ & Associates
HDJ + Associates is consistently named one of the top recruiting firms in the Pittsburgh area. We are a professional employment and search solutions company focused on recruiting the best possible talent available in today’s demanding market place.
Our clients often tell us that finding the right candidates to join their company is one of the most difficult tasks on their already overburdened task list.
Likewise, our candidates often tell us that finding the right position in today’s crowded market place is frustrating and overwhelming.
Let HDJ + Associates take the pressure out of the recruiting process for both candidates and employers. We will hit the employment bullseye each time streamlining the recruiting process to success.