We are seeking a talented Technical Writer II to provide information to users who need specific information on using CO-OP solutions. The Technical Writer II develops and writes a variety of end-user product documentation including, quick start, implementation, and user guides. This position determines the needs of the audience, organizes the structure of technical documents, and writes information to meet the needs of the audience so they may easily find and consume the information. A Technical Writer interprets the thoughts and ideas of engineers, programmers, and other technical staff, translating complex concepts and procedures into concise documents in simple language.
Collaborates with departments across CO-OP as part of a project team to produce a wide variety of technical publications.
May research both technology and existing documentation such as design documents, technical drawings, product specifications, UAT testing, and subject matter expert interviews to gather information to complete documentation.
Creates, updates, and maintains deliverables including but not limited to: technical manuals, training and instructional material, diagrams, process flows, step by step instructions, policy and procedures, and product documentation for internal and external audiences.
Designs and formats documents that adhere to standards for optimum presentation, appeal, readability, and ease of ongoing maintenance.
Identifies, selects and incorporates visuals with written content.
Writes and edits content for assigned materials; adheres to and manages materials throughout design, development, draft, edit, review, and publishing.
Solicits and incorporates feedback, and revises documents as needed.
Reviews, critiques, and edits documentation.
Assists with document inventory management and distribution, and administration of company-wide content management system.
Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
Bachelor’s Degree in communications, technical writing or management information systems or equivalent training and/or experience.
5 years writing experience in technical communication, at least three of which relate to the financial services technology industry.
API experience highly preferred
Quality Assurance experience preferred.
Experience in an Agile environment preferred.
Thorough command of English grammar and expert knowledge of technical writing and business communication standards.
Knowledge of publishing programs, content management systems, online help tools, web content creation, and curriculum design helpful.
Expert in MS Word and Adobe Acrobat Pro.
Knowledge of MS Office Suite, image capture software.
Excellent writing and editing skills; able to adapt to a standard technical writing style, write clearly and concisely, and convey information in multiple formats for a variety of audiences.
Able to analyze substantial amounts of complex material, discern key information, and present in manner best understood by target audience.
Able to formulate questions to gain understanding, capture necessary information, and ask appropriate follow-up questions.
Ability to effectively communicate and work across all areas and all levels of CO-OP Financial Services.
Excellent organizational skills; attention to detail and consistency.
Must be able to work with minimal supervision, multitask and prioritize tasks and assignments while managing multiple projects, meetings, and assigned deadlines.
Ability to thrive in an ambiguous and/or unstructured environment and adapt to unexpected project scope and/or deadline changes.
Desire to learn about new and emerging technologies.
Additional Salary Information: 12% Annual Bonus
Internal Number: 2019-4367
About CO-OP Financial Services
Get ready to be part of the exciting, ever-evolving and growing credit union movement! As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.
With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.
CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced wo...rld of fintech.
CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks. As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.
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