Carnegie Mellon University is a private, global research university that stands among the world's most renowned education institutions. With ground-breaking brain science, path-breaking performances, creative start-ups, big data, big ambitions, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we invent it. If you're passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here!
The Computing Services central IT department provides services that have strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.
We are seeking to hire a Technical Writer and Content Strategist to join our team. In this position, you will work with service owners and project teams to plan, develop, manage and evaluate content strategies to meet the objectives and needs of the campus community. We are looking for someone to work successfully under limited supervision, but also collaborate as part of a team. You will work closely with subject matter experts and end-users to understand new or changing technology/services and how they will meet the business needs of our customers. Based on this analysis, you will then develop appropriate content to support our services including, but not limited to, service descriptions, web page content, instructional materials, internal technical support guides, communications, and marketing materials.
Your responsibilities will include:
Content analysis, development, management and delivery: web content, instructional and internal technical knowledge development, marketing materials, communications; including content usability and user experience testing of content/design.
Community outreach: service specific outreach activities and student outreach events.
Other duties as assigned
You should be able to travel both domestically and internationally and be willing to work outside of normal business hours as needed.
Bachelor's degree in Technical Writing, Instructional Design or equivalent discipline required
3+ years of relevant experience required
Experience in writing technical documentation, instructional materials and business process workflows
Strong communication planning and project management skills
Demonstrated familiarity with web-based communication techniques and strategies
Content management and style/standards experience
Documentation usability and user experience testing and analysis background
Close attention to detail, strong organizational skills and the ability to multi-task
Flexible personality who is able to adapt and embrace change and new technology
Strong verbal and written communication skills and ability to interview customers and subject matter experts to gather service detail
Ability to quickly learn new software and other technologies
MS Office, Adobe Creative Suite (Dreamweaver, Photoshop, InDesign), HTML, CSS
Please visit " Why Carnegie Mellon " to learn more about becoming part of an institution inspiring innovations that change the world.
Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .
Job Function: Information Technology
Primary Location: United States-Pennsylvania-Pittsburgh
Time Type: Full Time
Organization: OPS - CS - Chief Information Officer (Waddell, Stan (swaddell))
Minimum Education Level: Bachelor's Degree or equivalent
Internal Number: 2013244
About Carnegie Mellon University
Carnegie Mellon (www.cmu.edu) is a private, internationally ranked research university with programs in areas ranging from science, technology and business, to public policy, the humanities and the arts. More than 12,000 students in the university’s seven schools and colleges benefit from a small student-to-faculty ratio and an education characterized by its focus on creating and implementing solutions for real problems, interdisciplinary collaboration and innovation. A global university, Carnegie Mellon’s main campus in the United States is in Pittsburgh, Pa. It has campuses in California’s Silicon Valley and Qatar, and programs in Africa, Asia, Australia, Europe and Mexico.