The Director, Certification Program Management, is responsible for managing the activities of CTIA’s Certification Program Working Groups, leading to successful outcomes including widely supported member-defined certification programs for the wireless industry.
Essential duties and responsibilities include the following (other duties may be assigned):
Manage activities of the CTIA Certification Program Working Groups (CPWG), which are composed of CTIA member company representatives who develop and maintain the requirements for CTIA’s certification programs
Ensure working groups are productive, efficient and effective
Attend working group meetings, both online and face-to-face, and serve as CTIA staff point-of-contact for the working groups
Create new working groups, as necessary, to develop new certification programs, certification test plans and best practices
Ensure all working groups are fully staffed with leaders (Chair, Vice Chair, Secretary) and have wide participation from CTIA member companies
Manage the CTIA CPWG website which facilitates efficient and successful working group activities and houses working group documentation, meetings calendar and meetings registration
Work with Certification Program Coordinator to define and execute meeting logistics including both online and face-to-face meetings
Maintain a continuously updated dashboard of working group status and activities for both internal and external reporting
Develop and maintain strong working relationships with CTIA member companies and their CPWG representatives
Maintain close, ongoing rapport with CPWG leaders and help them to be successful in their roles
Work with member companies to encourage adequate and effective participation in working groups
Oversee development of certification requirements documents including certification test plans, certification process documents and industry best practices
Develop and maintain the certification process documents with input from CPWG representatives
Manage the development of certification test plans and best practices
Work with member-provided subject matter experts (SMEs) to define and create the content
Manage technical writer(s) to assist with document creation
Manage review and approval of all documents by the CPWG
Ensure current approved documents are published on the CTIA website
Coordinate activities with other industry associations (e.g., Bluetooth SIG, CBRS Alliance, GSMA, Wi-Fi Alliance, Zigbee Alliance,), certification bodies (e.g., Global Certification Forum) and standards development organizations (e.g., 3GPP, IEEE)
Maintain strong working rapport
Develop and manage cooperation agreements as necessary
Liaise with complementary organizations to collaborate and harmonize activities
Coordinate with CTIA staff members throughout the association as necessary to ensure successful development and maintenance of certification programs including Strategic Industry Programs, Membership, Legal, Communications and Accounting among others
To perform the job successfully, an individual should demonstrate the following competencies:
Project Management – Expert at managing projects and programs.
Customer Service - Responds to requests for service and assistance; Meets commitments.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
Teamwork - Contributes to building a positive team spirit.
Judgment - Exhibits sound and accurate judgment.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality - Demonstrates accuracy and thoroughness.
Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Extremely competent in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Education and/or experience:
Four-year college degree
Extensive project management experience, preferably in the wireless telecommunications field, and preferably holding PMP certification
Experience succesfully developing, launching and managing programs
Extensive experience creating well-written program documentation
Detail-oriented with knowledge of grammar and punctuation. Proficiency in proofreading skills and strong communications skills are required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This list describes general job duties and responsibilities. It is not a complete list of duties. Incumbents may be required to perform additional tasks related to these duties.
CTIA does not discriminate on the basis of age, sex, color, race, national origin, religion, sexual orientation, gender identity or expression, family responsibilities, marital status, personal appearance, veteran status, political affiliation, matriculation, genetic information, pregnancy or related conditions, disability or any other characteristic protected by law.
CTIA (www.ctia.org) is an international organization representing the wireless communications industry. Membership in the association includes wireless carriers and their suppliers, as well as providers and manufacturers of wireless data services and products. CTIA advocates on behalf of its members at all levels of government. The association also coordinates the industry’s voluntary best practices and initiatives, and sponsors the industry’s leading wireless tradeshows. CTIA was founded in 1984 and is based in Washington, D.C.