This position will work an 11:00 PM to 7:30 AM Tuesday to Saturday shift.
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UC San Diego Policy will not allow this position to receive work visa sponsorship.
This is a 100% full-time contract appointment that may be extended or converted to career status based on the needs of the department.
UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County. Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO).
Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.
[The Enterprise Network group within ITS designs, implements and manages UC San Diego's networks focusing on wired/wireless data network operations, network architecture, installation and repair, voice and video, outside plant management, and telecom planning. The group includes Data Center Operations, Audio Visual Design and Installation, Media Event Services and Classroom Support which provides services for the UCSD campus, Scripps Institute of Oceanography and medical facilities.
Under limited supervision, incumbent will provide support to operate and monitor all installed computer systems (Mainframe, Open Systems, Network, Peripherals and Monitoring Systems) in accordance with established procedures, policies and production schedules. Identify and assist in problem determination of hardware, systems software, and applications software failures and malfunctions.
The primary responsibility of the System Support Specialist, is to proactively monitor and resolve or escalate application, system, and network incidents affecting the data center and campus and ensure maximum availability and performance. The position will perform these tasks using various standard management tools, internal ticketing systems, and monitoring consoles.
Operate and monitor Mainframe, Open Systems, Network System, Peripherals and Monitoring Systems.
Proactively monitor and resolve or escalate application, system, and network incidents affecting the data center and campus and ensure maximum availability and performance.
Perform Initial Program Load (IPL), Capacity on Demand (CoD), Capacity Back-up (CBU) and Power-on-Reset (POR).
Use various standard management tools, internal ticketing systems, and monitoring consoles.
Employee must be available to work evenings and weekends.
Must be able to work shifts in a 24/7 environment.
Must be willing to work a non-standard work week in response to facility needs. This will include weekends and holidays.
Proven knowledge of IBM Z/OS computer system operations including but not limited to Job Control Language and skill in using IBM Z/OS job entry sub-system and operating systems commands.
Strong knowledge of computer systems analysis and debugging methods, and current techniques for troubleshooting applications and systems problems. Understanding of system performance monitoring and tuning methodologies and tools.
Proven ability to respond to and resolve all alarms for air conditioning, fire protection, Uninterruptible Power System and water detection systems following established procedures and guidelines.
Demonstrated knowledge of data communications switches, routers, bridges, and remote-access systems.
Demonstrated ability to write technical documentation in a clear and concise manner.
Practical knowledge of TCP/IP and related protocol
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.