The Technical Writer job function prepares desk level procedures, training materials, FAQs, training manuals, quick reference guides and other supporting documents to internal operational areas. Work performed involves the ability to explain complex information in a clear and concise manner to ensure accuracy and completeness of documentation. This role requires high organizational skills, excellent writing skills, and can participate in the critical thinking process to generate creative ideas.
Meet with various technical leads, business stakeholders, vendors, and subject matter experts to gather the knowledge needed to create required technical documentation
Develop and coordinate activities required to design and administer SharePoint, Yammer, and other documentation venues
Conceptualize content, gather ancillary data, key messages, positioning and articulate in a single tone and consistent tense
Identify content to convert into graphics as well as the ability to produce preferred graphic formats
Translate information into sound operating procedures, technical training documents, or other business proposals
Understanding technology and system applications for which documentation is being prepared
Solicit input from end users to ensure all documentation aligns with predefined voice and tone requirements
Identify, analyze, organize, prioritize, and logically present the complex information needs of stakeholders across multiple projects, functions, and sources
Write, edit and proofread materials ensuring quality and consistency with appropriate level of details that are easily understood and readily usable for training courses
Scope, track and manage documentation process to ensure that quality documentation is delivered timely
Match documentation drafts to original specifications of requirements
Facilitate development of standard internal templates for documents such as business processes, desk-top procedures, training material, and quick-reference guides
Keeping up to date with system developments and IT enhancements to ensure content is being updated
Gathering and analyzing the information needs of the end users, while identifying gaps in existing documentation
Organizes and maintains information within Knowledge Management software
Collaborates with other content creators and Technical Trainers
Min 2 years of professional writing experience
Min 2 years of experience in writing for business / operations audiences
Bachelor’s degree in general field of study or equivalent experience required
Intermediate knowledge of insurance industry
Intermediate understanding of medical terminology
Internal Number: 231244
About Blue Cross Blue Shield of Arizona
Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. That’s the kind of satisfaction you’ll find when you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at Blue Cross® Blue Shield® of Arizona.
BACK TO TOP
Technical Communication Career Center is Just One of the Benefits.
Discover what else STC has to offer!
The job you are trying to reach from was originally posted at Technical Communication Career Center.