The Technical Writer job function prepares desk level procedures, training materials, FAQs, training manuals, quick reference guides and other supporting documents to internal operational areas. Work performed involves the ability to explain complex information in a clear and concise manner to ensure accuracy and completeness of documentation. This role requires high organizational skills, excellent writing skills, and can participate in the critical thinking process to generate creative ideas.

• Meet with various technical leads, business stakeholders, vendors, and subject matter experts to gather the knowledge needed to create required technical documentation
• Develop and coordinate activities required to design and administer SharePoint, Yammer, and other documentation venues
• Conceptualize content, gather ancillary data, key messages, positioning and articulate in a single tone and consistent tense
• Identify content to convert into graphics as well as the ability to produce preferred graphic formats
• Translate information into sound operating procedures, technical training documents, or other business proposals
• Understanding technology and system applications for which documentation is being prepared
• Solicit input from end users to ensure all documentation aligns with predefined voice and tone requirements
• Identify, analyze, organize, prioritize, and logically present the complex information needs of stakeholders across multiple projects, functions, and sources
• Write, edit and proofread materials ensuring quality and consistency with appropriate level of details that are easily understood and readily usable for training courses
• Scope, track and manage documentation process to ensure that quality documentation is delivered timely
• Match documentation drafts to original specifications of requirements
• Facilitate development of standard internal templates for documents such as business processes, desk-top procedures, training material, and quick-reference guides
• Keeping up to date with system developments and IT enhancements to ensure content is being updated
• Gathering and analyzing the information needs of the end users, while identifying gaps in existing documentation
• Organizes and maintains information within Knowledge Management software
• Collaborates with other content creators and Technical Trainers