Documentation Specialist, Information Architect, Information Developer
4 Year Degree
Graylog is a leading enterprise log management system that enables fast and efficient problem analysis in the areas of security, compliance, operations and DevOps. Our enterprise product enables large organizations to capture, store and analyze terabytes of machine data in near-real time, while our open source project empowers individuals and small teams to perform basic log consolidation, analysis, and search functions at no cost.
We are a fast growing company with locations in Germany and headquarters in Houston, TX, and customers all over the world. We are a diverse group of experienced professionals dedicated to meeting the needs of our customers with the best solution and customer service available, while having fun doing it!
Graylog is looking for an Information Development Manager to help build and maintain a modern knowledge base of technical product content that improves the user experience and helps customers expand their use of Graylog, maximizing the value they receive. This role will report to the Director of Product Marketing to ensure a comprehensive approach across all Graylog content and audiences, minimize duplication of efforts, and to be deeply embedded in the product release process.
Own all Graylog product documentation
Design, develop, and maintain technical content deliverables in many formats to best meet users' needs, including video tutorials to explain complex information
Deliver innovative content solutions including embedded user assistance, software guides, technical references, KB articles, how-to and use case material using software tools recommended and evaluated by you
Evaluate current product documentation and build a strategic plan for improving information development and the technical writing process moving forward
Work closely with Technical Product Evangelist, Customer Training, Product Management, Engineering, Customer Support, and Solution Engineering teams to ensure that documentation is aligned with their needs
Collaborate with the entire Marketing Team to distribute technical content through publicly-available online documentation, website, Demand Gen, social media, events, and Sales channels while ensuring technical accuracy of content created by others on the Marketing team
Install and work with pre-Beta software
Participate in backlog grooming, release planning, sprint planning, and design discussions with the Engineering team to document software changes prior to release
Current on the latest InfoDev approaches
Experience working with content standards, such as style and voice and tone guidelines.
A basic understanding of content principles related to structuring for readability, writing for an audience, and content as part of a content journey or funnel moving the reader toward actions
Proficiency with Virtual Machines, Linux, MongoDB, and/or Elasticsearch helpful to work independently with pre-Beta versions of Graylog
Previous experience working with log data, log management, or SIEM systems preferred
Enjoys writing about technical concepts, has great analytical skills, and will be comfortable explaining how Graylog works to a range of audiences - Open Source users, Enterprise customers, prospects and evaluators
At ease managing multiple projects, setting stakeholder expectations, working individually and collaborating across teams
Excellent, highly creative writing and critical-thinking skills, a superior attention to detail, and commitment to quality
Solid teamwork and interpersonal/relationship management skills
Proven ability to ramp up quickly with detailed technical content, and to stay current with new product developments
Ability to perform in a high-energy and highly demanding work environment where change is a constant and deadlines hit fast
Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or a technical field10+ years in informational development with security or ITOps solutions or hands-on experience with a Security/ ITOps platform
Experience in use of video editing software, Madcap Flare, structured Adobe FrameMaker, Adobe Captivate, HTML, or similar
Experience designing and delivering clear, accurate documentation targeted at infrastructure operations and/or security engineering teams
Willingness to regularly travel to our Houston, TX office. An annual company-wide offsite takes place in either Germany or the USA (once travel restrictions are lifted)
Team oriented way of working, sharing knowledge and learning about relevant topics. Active inquiry and effective communication via chat to make remote work possible
Telecommuting is allowed.
Additional Salary Information: Salary negotiable based on level of experience. Benefits include employer contribution to health insurance, stock options, unlimited vacation, and 401(k).
Graylog is a leading centralized log management solution built to open standards for capturing, storing, and enabling real-time analysis of terabytes of machine data. Graylog began in Hamburg, Germany as an open source project in 2009 to meet the needs of application developers, DevOps, and IT Ops teams. Since that time, Graylog has grown to over 40,000 installations worldwide, established a global headquarters in Houston, Texas, and has a very robust enterprise product set.