Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.
Wells Fargo Virtual Channels (WFVC) serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, e-mail, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and support over 5.8 billion customer interactions annually through digital and contact centers.
At Wells Fargo Virtual Channels Digital Accessibility, we consult on simple, friendly digital experiences by being obsessed with what's most important to our customers, ensuring our designs can be used by people of all abilities.
WFVC Digital Accessibility is seeking an experienced Assistive Technology Expert level user to join the team as a Digital Accessibility Consultant.
The Digital Accessibility Consultant is the WFVC Accessibility SME on Accessibility requirements and AT (Assistive Technology) tools. This person will work in a highly collaborative environment, supporting design practitioners and scrum teams to deliver accessibility solutions throughout Agile lifecycles. This includes testing with Assistive Technologies or interpreting the test results of others (vendor).
This position will contribute to the writing of WF Online Standards and Guidelines ensuring compliance with WCAG 2.1 A and AA success criteria.
: You share our passion and ability to advocate for accessible solutions and teach others. You are devoted to helping to define and improve the team's accessibility-related processes. You play well with others and are willing to keep asking questions until you get what you need.
Promote accessibility within the organization; advocate for considering accessibility as a vital part of the customer experience
Perform various tasks related to the governance of quality, compliant front-end code
Perform tasks to ensure delivery of accessible design and markup, such as:
Visually conduct accessibility reviews of design assets provided by visual designers, interaction designers, and content strategists
Define and document accessibility requirements for design deliverables and user stories
Perform spot testing or heuristic reviews of coded deliverables, as needed
Educate and inform project teams of end to end processes
Provide guidance for use of ARIA for web technologies such as HTML and mobile platforms
Ensure that solutions for accessibility contribute to a positive user experience for all customers
Help maintain tools and resources such as testing software and documented standards
Contribute to accessibility training of others
Lead and present training sessions to internal and external audiences
Develop and facilitate accessibility training and presentations
Plan and perform web accessibility testing with assistive technologies such as JAWS, VoiceOver, and ZoomText, with the understanding of their interactions with multiple browsers and platform combinations.
Assist in the management, planning, facilitation, and tracking of vendor accessibility testing engagements
Log and manage defects found by accessibility testing vendor, as needed
Market Skills and Certifications
Financial services industry experience DQO0004046
Agile experience DQO0003788
Ability to operate effectively in a geographically dispersed organization DQO0004758
Strong organizational, multi-tasking, and prioritizing skills DQO0007381
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities DQO0004523
Ability to negotiate, influence, and collaborate to build successful relationships DQO0004756
Ability to exercise independent judgment and creative problem solving techniques DQO0004524
Excellent verbal, written, and interpersonal communication skills DQO0004971
3+ years experience as part of an in-house development team or design agency consulting to Fortune 500 clients
Expert level user of various (at least one) assistive technologies such as JAWS, NVDA, VoiceOver, or TalkBack
Ability to convey issues to developers and technical partners verbally and in writing to include use of ARIA for web technologies such as HTML and mobile platforms
Proven ability to identifying creative approaches to accessibility challenges and problems
Passionate about developing accessible digital solutions and processes
Ability to manage multiple projects with competing priorities in a cross-functional environment
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 54621BR-2
About WELLS FARGO BANK
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo