We are looking for a talented technical writer to help create and build out a modern documentation and user assistance infrastructure. You will be a core part of the product management team working closely with engineering to create resources that accelerate onboarding and contributes to a culture where consistency and quality are highly valued.
Work you'll do
Work with product managers, product marketing, and engineers to produce and maintain professional documentation, including: SOPs, Integration Guides, API Developer Guides
Build and maintain aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
Learn complex concepts and communicate the information in a way that is engaging and understood by novices.
Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
Act as an editor to ensure consistency in documentation
Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations and testing.
Gather and analyze technical and product information from various sources to document new or changing product functionality.
Maintain a library of application documentation, cataloging it for internal and/or external use.
Publish and maintain style guides and templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent visual identity and tone.
Examples of Technical Writer responsibilities
Plan, develop, organize, write, and edit operational procedures and manuals
Research, develop and document technical design specifications
Produce electronic documentation
Maintain a comprehensive library of technical terminology and documentation
Analyze documents to maintain continuity of style of content
Manage updates and revisions to technical literature
Deloitte Consulting's Innovation and Platforms practice is an organization within Deloitte Consulting whose goal is to build an environment and culture of continuous innovation to drive profitable revenue through the incubation of breakthrough ideas in IP assets based businesses and markets.
Innovations and Platforms houses prototyping, development and maintenance capabilities for a product portfolio that spans multiple software technologies including wearables, machine learning, advanced analytics, social/mobile, and more. Our team is responsible for designing and developing and supporting innovative products that not only augment our leading services practice, but strike at the heart of our clients' business needs.
3+ years technical writing and single-source publishing experience
Strong English written and verbal communication skills
Excellent writing and proofreading skills
Strong experience owning an end-to-end documentation creation process
Experience creating infographics to communicate workflow processes and abstract topics clearly.
Excellent attention to detail and the ability to prioritize and work in a fast-paced, changing environment.
Experience with Documentation Publishing Software (example: Adobe Acrobat, Camtasia Studio, Adobe Captivate, FrameMaker, Photoshop, Robohelp, Snagit, and Visio)
Prior experience working with Agile/Scrum software product development teams
Atlassian tools (Jira and Confluence)
Total: 1 to 3 years
Relevant: 1 to 3 years
*Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Internal Number: 14388132
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