Are you the dynamic and versatile Senior Content Information Developer Leader who will join the Ciena Product Documentation Development organization?
Can you contribute and lead the evolution, development, and maintenance of the Ciena Technical Publications that are key to the Ciena business?
Can you earn the respect of brilliant colleagues, working across multiple time zones in a global team of innovators and business geniuses?
We are looking for a seasoned Senior Manager to lead across multiple information development teams applying industry best practices to deliver high quality technical publications that enhance and modernize our customer experience; Leverage topic-based DITA authoring methodology, processes, and tools in a fast-paced, multi-disciplinary, dynamic cross-functional team environment that is efficient, scalable, maintainable and single-source for multiple technical content deliverables and platforms.
Lead, inspire, manage and empower a team of cross-portfolio technical content development leads and content developers to meet team deliverables including resource allocation across all product platforms.
Lead and guide multiple information development teams using industry best practices and trends; topic-based DITA authoring methodology, processes, and tools (Framemaker, AEM, TMS, etc)
Lead and guide information development teams in executing strategic transformation initiatives that improve user experience in consuming technical content on multiple outputs and platforms that align with industry best practices and trends.
Understand, rationalize, prioritize, and execute requests against the company, product, and strategic objectives while owning an end-to-end content development process in a multi-disciplinary team of high-performing individuals in a dynamic cross-functional packet optical, routing/switching and network management development team environment across multiple global R&D locations.
Execute strategies for improving document efficiencies and customer documentation experience to ensure scalability, resiliency, cost-effectiveness, and maintainability.
Facilitate communication across multiple teams and stakeholders, prioritize according to effort and company goals.
Collaborate with functional content development team leads to manage team, their workload, priorities, and project status reporting at various cross-functional Integrated Project Team (IPT) meetings.
Coach, mentor, nurture, develop and empower your content development team to develop high-quality single-source technical content, publish on time on various output platforms and all within budget.
Are you right for this role?
10+ years of relevant experience in the telecom industry (optical, packet, routing, switching & network management)
Minimum of 5 years in information development and publishing, working with different technologies and multiple concurrent product lines.
Demonstrated experience in executing various content development methodologies and workflow tools in DITA topic-based authoring methodology, Adobe Structured FrameMaker, AEM CCMS and Translation Management Systems (TMS).
Demonstrated experience with Agile development processes, including development of customer documentation in an Agile R&D environment across multiple geographical locations
Proven ability to deliver complex technology solutions requiring coordination across multiple content development and infrastructure teams.
Bachelor's degree in Engineering or equivalent.
Internal Number: R015762
Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome. We attract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.
Ciena enables everyone to have a voice and a network that supports them while on the journey to discovering their passion and purpose. We trust each individual to do what they can to reach their full potential and make an impact on the business, whenever, wherever they are in the world. With Ciena’s highly innovative, forward-thinking business practices, we reward people for pushing the boundaries. Unlock your potential at Ciena!