The Technical Communications team at BCC Software is looking for a Technical Writer who has excellent technical writing skills and the ability to self-manage. BCC Software is the leading postal and data services software solutions provider, with over 40 years of industry experience providing software products and marketing solutions to support the latest USPS software tools and regulations.
Create and maintain written and/or visual technical content that is concise, complete, clear, accurate, easy to navigate, and appropriate for the audience's level of technical proficiency.
Write effectively for different audiences, including both end users and developers.
Provide input on UI text and error messages.
Identify content gaps and create actionable plans to resolve those gaps.
Collaborate with key stakeholders to define documentation requirements and deliver according to plan.
Review and revise technical content from other departments, such as Marketing, Support, and Fulfillment as needed.
Manage workload and set priorities to meet deadlines.
Contribute to defining internal processes and frameworks for technical content creation.
4+ years of experience developing customer information resources for software users.
Bachelor's degree in relevant discipline.
Experience producing content for diverse mediums including websites, context-sensitive Help within desktop applications, PDFs, and video.
Experience with content authoring tools such as MadCap Flare, Visio, and Adobe Acrobat Pro, and technical communications content and models and style guides.
Proficiency with HTML, CSS, and best practices for web content.
Project management skills to scope deliverables and prioritize work items appropriately, both independently and in conjunction with the team.
Flexible, adaptable, and self-motivated work style.
Extensive knowledge of best practices within the Technical Communications profession.
Experience within in an Agile environment.
Experience using JIRA or other team tracking framework.
Experience working with source control and CMS.
Experience with Information Architecture.
Experience in authoring API documentation and content for developers.
Experience producing diagrams and illustrations in support of technical conent.
BCC Software is the leading postal and presort software solutions provider. With 40 years of industry experience, we are dedicated to ensuring that all of our software products and marketing solutions are always ahead of the curve and compliant with the latest USPS® regulations.