Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
Visible & You
Named one of Fast Company’s Most Innovative Companies and "Best Telecom Brand" in Adweek’s Challenger Brand Awards, Visible is on a mission to reimagine what wireless should be: simple, accessible, and inclusive. Visible is the first all-digital wireless carrier in the US, which means we provide exquisite service and focus on making everything about wireless easy. We have no stores, no call centers, and no paper bills, which allows us to pass our savings to our members. We have built our member experience around communities and challenging the traditional family plan model in the industry - and we’re having a lot of fun doing it.
Visible is a division of Verizon, but operates uniquely inside the larger entity, taking all the best elements of startup scrappiness - disruption, innovation, and culture - while leveraging the assets and benefits of the larger corporation’s backing. No single day feels the same at Visible. If you’re someone who’d thrive in this entrepreneurial environment and embraces the challenge of delivering the best experience to our members in the simplest ways (knowing that simple requires a lot of work behind-the-scenes), check us out at https://visible.com. We are Visible.
“In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.” We are hiring in the following locations: Denver CO, Dallas TX, Alpharetta GA, Basking Ridge NJ and New York City.
As a UX Strategist you will be focused on Visible’s member experience. This role will help define strategy and design direction, and build a highly engaging, valued customer experience for Visible. You will need to have a precise eye for detail, excellent storytelling skills, creativity, empathy for users, and problem solving abilities. Lead full cycles of user research--from open-ended discovery to concept testing--including writing surveys and scripts, moderating interviews, and synthesizing research and data insights that leads to actionable strategic recommendations. Work with content to define how content plays a role in the larger vision. Coach team members across the organization on design-thinking, including user research, ideation, and prototyping. Ideate on projects/concepts with a strong user-centered approach. Map out current and future state journey maps and system diagrams, document user flows, assess navigation and architecture. Expert knowledge in user-centered design principles, visual design, user behavior, interactions and brand. Use qualitative and quantitative analysis techniques to continually improve the user experience. Question everything… Take risks and champion new ideas.
What we’re looking for...
You’ll need to have:
Bachelor’s degree in human computer interaction, psychology, or design related field or four or more years of work experience.
Four or more years of relevant work experience.
Interactive web design experience.
Three or more years of experience working with UX design teams, and cross-functional teams (development, marketing, product, ops, care, etc.).
Two or more years of experience in Design Sprint + Workshop participation/facilitation.
Two or more years of experience in designing digital solutions for mobile, web + responsive platforms including iOS and Android.
Experience with Miro, Figma, Jira, and Confluence.
Even better if you have:
Knowledge of popular products, visual trends and interface patterns.
Excellent problem-solving skills and familiarity with technical constraints and limitations.
Strong negotiations skills.
Exceptional communication skills.
Two or more years of creating consumer-facing products across multiple-platforms.
Two or more years of turning complex problems into elegant solutions.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.