You are a fast learner who is computer savvy and great at talking to people. You will perform very broad and challenging tasks to ensure that projects and requests for clients are processed expeditiously and accurately. Principal work activity may include developing support plans, analyzing and determining requirements and providing necessary specifications to programming, providing consultation to client before, during, and after support task, interpreting existing systems of client and work-flows, communicating progress and potential problems to management for awareness and resolution. Generally, you are expected to be able to work independently of supervisory and technical help.
You have the ability to multi-task. Satisfactory performance requires highly developed implementation and conversion skills and excellent knowledge of implementation technology and methodology plus heavy computer user skills. Problem solving is expected and frequent and requires analysis and evaluation to resolve issues. You must be able to define issues, collect data, establish facts, and draw valid conclusions. You will coach, cross-train, train, assist, and in general help as assigned. Sometimes all necessary work information is not available and must be developed. Work from oral or written instructions and complex technical specifications, technical data, and business documents.
As a Implementation Analyst, you can look forward to:
Provide consultation to the client before, during and after conversion, including the development of new department procedures the conversion may necessitate.
Interpret client's existing systems and workflows through and including the balancing of conversion data.
Ensure success criteria defined upfront to promote alignment and actively manage to expected client request outcomes
Maintain the tools used to ensure the efficiency and effectiveness of the conversion process. Keep Fiserv systems and tools updated (i.e. tracking system, artifacts, questionnaires, work estimates, timelines). Ensure all required artifacts are created, accurate, up to date and stored in the correct sites/network folders to adhere with PMO Governance rules.
Keep all stakeholders (internal & external) engaged in the request, aligned on expected outcomes and informed about what is occurring throughout request.
Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents.
Provide training to the client before, during and after conversion, including the correct use of the Fiserv system and on-line terminal assistance, as well as daily application balancing procedures. This may involve question and answer sessions.
You're the kind of person who:
Has extraordinary presentation skills and the ability to identify and clearly communicate the impact of project risks to budget, timeline and scope to relatively non-technical co-workers and business partners with excellent presentation skills
Directs internal and external resources and builds positive relationships
Has a solution focused mindset - creative use of technology and alternative approaches. "No" is not in your vocabulary
Is cool under pressure, able to manage many details and priorities and committed to high quality deliverables
Can work teams to balance solution vs. budget, schedule, and tools
Has an appreciation for high-quality visual design, marketing strategy, business strategy, and user experience.
Basic Qualifications for Consideration:
Bachelor's Degree or higher in Business, Engineering, Technology etc, or related experience
Computer literate with strong proficiency in MS Office Suite
Ability to learn quickly
Financial industry experience
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(tm) 500 company and one of FORTUNE Magazine World's Most Admired Companies for theeighthconsecutive year, we are committed to excellence and purposeful innovation.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.