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The University of Maryland, Baltimore is seeking a contractual Technical Writer for Financial Processes to join the Office of the Controller. The Technical Writer will be responsible for the creation of Standard Operating Procedures, policies, guides, and other process documentation and technical content to faciliate operational efficiency and communication for organizational financial functions.

UMB offers a comprehensive and competitive benefits package to eligible employees. This is a contractual position that offers a generous leave package of 10 vacation days, 3 personal days, 8 holidays, and 5 sick days; comprehensive health insurance and supplemental retirement options; professional learning and development opportunities; and limited tuition remission for employees enrolled at UMB.

UMB requires all faculty, staff, and students to be vaccinated against COVID-19. Exemptions for medical or religious reasons will be processed through Human Resources.

Essential Functions:

• Develop, organize, write, and/or modify Standard Operating Procedures (SOPs), policies, desk guides, checklists, FAQs, quick reference guides, and other process documentation and technical content to facilitate operational efficiency and communication based on a particular style guide.
• Build and maintain financial documentation and job aids that support end-to-end lifecycle documentation and the on-going maintenance and management of the documents.
• Manage timelines and releases.
• Review and edit content with Subject Matter Experts (SMEs).
• Collaborate with SME functional leads, departmental users, and other key stakeholders
• Create sketches, diagrams, or charts to accompany written content for illustrative purposes.
• Research and observe user groups to ensure content effectiveness.
• Meet with user groups to validate information and identify content/learning gaps.
• Utilize thorough knowledge of the line of business (LOB) or business group's functional area or products to support and drive strategic initiatives for Office of the Controller.
• Keep management informed of work progress and improvements.
• Oversee policy/procedure administration.
• Recommend strategies to implement changes and improvements.
• Lead and/or drive process level projects and initiatives.
• Develop and maintain MS Teams/SharePoint as a resource for staff and ensure that all documentation is searchable and easily accessible.

Education: Bachelor's degree in finance, business administration, accounting or related field. Master's in finance, business administration, accounting or related field preferred.

Experience: Five (5) years of procedural business or financial writing experience, preferably in a large enterprise environment. Business Process Mapping experience is highly preferred. Financial or accounting department experience preferred. Knowledge or experience using Oracle Cloud or other P2P platforms is a plus.

Certification/Licensure: CPA preferred.

Knowledge, Skills, and Abilities:

• Skill in organization, excellent writing, critical thinking, and analytical problem-solving.
• Skill in strong verbal, written, and interpersonal communication skills.
• Skill in writing manuals such as Standard Operating Procedures (SOPs).
• Ability to explain complex concepts with clarity and simplicity.
• Ability to investigate and discover business processes, review business process maps, and convert findings into written procedures.
• Ability to perform detail-oriented work with a high degree of accuracy.
• Ability to interact with senior leadership, large groups of individuals, and working with diverse individuals.
• Demonstrate proficiency in Microsoft Office applications such as Excel, Visio, and Word including Adobe Acrobat Professional.
• Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws.
• Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Accountability, Civility, Collaboration, Diversity, Excellence, Leadership, and Knowledge.

Hiring Range: Up to $68,000, commensurate with education and experience.

UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at HRJobs@umaryland.edu .

If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request . You may also contact HRDiversity@umaryland.edu . Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.