Sr. Technical Writers for the ServiceNow team are responsible for maintaining the ServiceNow Knowledge Management database by creating various types of documentation including end-user communications, technical specifications and scoping documents, knowledge base articles (KBAs), how-to guides, training materials, reports, and other content. They work collaboratively with ServiceNow developers in a team environment to provide quality customer service. They function as a point of contact for knowledge management ServiceNow end users and are accountable for all content requests. The MemorialCare ServiceNow Sr. Technical Writer composes clear and coherent information, writes instr
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