As a Senior Technical Writer, you will write accurate, engaging, user-friendly documentation that adheres to [redacted]'s style guidelines. You may also write documentation used by external developers [redacted]. The Senior Technical Writer works under general direction of managers and senior team members.
Responsibilities * Oversee team collaboration with Development, QA, Product Management, and other groups to plan, research, write, and revise printed and online documentation, including general overviews, tutorials, installation/configuration instructions, training class materials, and API documentation. * Write for a variety of audiences, from non-technical end users to programmers, system administrators, and integrators. * Establish team policies and procedures, conforming to existing styles, policies, and procedures. * Oversee peer editing and production review work. * Integrate use case and functional data into user documentation and examples. Minimum Qualifications * Strong writing, production, and technical editing skills. * Excellent knowledge of MadCap Flare, Robohelp, or similar author applications * Very strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities. * BA/BS in Technical Communication or related discipline, or at least five years of experience in writing complex documentation for web-based software. * Excellent communication and teamwork skills, including willingness and ability to consult with subject matter experts from engineering, support, and product management. * Portfolio of work and/or writing samples. Preferred Qualifications * A familiarity with the financial industry or financial industry software * A familiarity with working and experimenting with code samples to better understand the needs of API consumers. * Excellent knowledge of single sourcing methodologies. * Attention to detail with a creative eye. * Ability to address feedback efficiently and thoroughly on published content from both customers and internal support representatives. * Passionate about learning and developing. * Enjoys working as part of a team in a collaborative environment. * Exposure to documentation publishing software (MadCap, RoboHelp,). * Exposure to WYSIWYG authoring tools.
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.