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What does a great Process Manager do? You will be the Clover Support Liaison, ensuring that Fiserv/Clover delivers on our commitments to Bank of America and its clients. In this role, you can expect to: * Establish and maintain internal and external stakeholder relationships * Provide feedback from Bank of America to Clover Support * Leverage Clover subject matter expertise in partnering with Dedicated Call Center staff supporting Bank of America clients * Advise and ensure training and procedures have up- to- date Clover information on features and functionality * Work with Bank of America, Call Center and Fiserv Product advisor on Clover related projects * Assist Clover and Dedicated Bank of America s


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