What does a great Technical Writing Professional do?
Fiserv is seeking a Technical Writer/Product Documentation specialist to support our suite of merchant services and payment acceptance products.
In this role, you will work closely with our Product, Engineering, Support, and Integration Delivery teams to develop content for a wide variety of products and audiences.
By collaborating across teams and projects, you will develop an important perspective on our products and technologies, providing a unique value to our internal stakeholders and product development processes.
Content Areas
As a Product Documentation Specialist, you will develop and maintain a wide variety of technical product content, including:
Application Programming Interface (API) and Software Development Kit (SDK) specifications and technical developer documentation for software developers integrating our suite of APIs and SDKs to build in-person point-of-sale and in-app payment solutions.
Postman API collections and other developer tools.
Payment terminal user guides, for merchants using our payment terminals to accept card-present payments.
Software user documentation for merchants using our payment applications to accept payments and manage their businesses.
Software user documentation and in-app user assistance for sales partners and agents using our merchant services CRM platform to build and manage merchant portfolios.
In-app user assistance to promote new application features and improve the new user onboarding experience.
Internal product release documentation and training materials for internal stakeholder groups to stay informed about product releases and development efforts.
Technical Root Cause Analysis (RCA) documentation for support teams and clients to understand and respond to platform and technology issues.
Payment Card Industry (PCI) documentation to support PCI compliance and audit requirements for our P2PE Solution.
Required Skills and Experience
To succeed in this role, you will need:
Associates or bachelor's degree from an accredited university is preferred, equivalent work experience will be considered.
2 or more years experience in technical writing or a related discipline.
Excellent written communication skills and attention to detail (fluency and highly proficient in English).
To quickly understand translate deeply technical information into content for a range of audiences.
To empathize with client and internal stakeholder audience needs to provide the best product experience.
Experience working on a cross-functional team, supporting multiple technical products.
An independent work ethic to drive results without micro-management.
Basic familiarity with the software development lifecycle (SDLC).
Preferred Qualifications
The following qualifications are preferred, but not required:
Technology, Payments, Banking, or Financial Services/Technology industry experience.
Experience with collaborative content management systems (CMS) and authoring tools.
Experience with RESTful web services.
Experience writing for developers and basic knowledge of scripting languages (such as Python, Node.js, bash, PHP or JavaScript).
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(tm) 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
