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Deloitte and Wichita State University (WSU) have partnered to create an immersive, cutting-edge experience center at The Smart Factory @ Wichita. The innovative space will be designed for customized, interactive client experiences, and will be furnished with advanced Supply Chain, Manufacturing, and Industry 4.0 technologies - the application of physical and digital technologies from startups and leading manufacturing hardware and software solution providers, in pursuit of enhanced performance and value.

The role

The Smart Factory @ Wichita team is currently seeking an experienced, hands-on Senior Experience Lead to own the strategic development and creative integration for The Smart Factory @ Wichita immersive experience. This role will report directly to senior leadership and work closely with teams across and external to the organization to deliver an immersive and impactful experience for our visitors, clients and digital technology partners. This role is self-directed, providing autonomy over the client and other visitor engagement process as well as the exhibition of technology throughout the experience center and across the smart factory floor. Visitors may include students, technology partners, internal stakeholders, government officials and more. Engagements are expected to include a combination of in-person and virtual experiences and are expected to include a diverse range (video, hands on, workshopping, etc.) of engagement modes.

This candidate should have a passion for technology and design, and strong working knowledge or passion for in production / experience design, storytelling, storyboarding, creative development, and project management.

Work you'll do:

Lead the strategy and execution for Smart Factory @ Wichita experiences:

• Lead the overall design, plan and optimize The Smart Factory @ Wichita experience, including tours, workshops, and other activities showcasing the opportunities made possible using advanced digital and physical technologies; conceptualize ways in which guests can take advantage of those opportunities within their own organizations
• Develop the overall strategy to promote a positive, memorable experience for in-person, virtual or hybrid engagement
• Help position Deloitte as an informed, proactive, trusted advisor and implementor of smart factory initiatives to push towards their business goals or desired outcomes
• Define overall experiences that help set a foundation for strong, lasting client relationships that help us get to the heart of what matters most to our clients / visitors

Lead workshop development and facilitation:

• Lead the organization and facilitation of experience activities (e.g. internal brainstorming sessions, internal team training, thought leadership workshops, client roundtables, advisory board panels, etc.)
• Facilitate interactive workshops with clients / visitors and internal stakeholders to identify opportunity areas and explore desired outcomes
• Utilize visual documentation methods to enable co-creation and capture workshop discussion in real-time

Develop Deloitte's relationship with stakeholders at WSU and in the Wichita area:

• Mentor, coach, and assist in the development of team members; meet regularly with team members to understand issues and assess workload, service challenges, and provide continuous, ongoing performance feedback and development planning
• Serve as the face of Deloitte on the WSU campus to engage students and staff, build relationships, and create positive interactions with our academic partners
• Identify and facilitate connections with new partners and manufacturers in the Wichita area to create a stronger connection within Wichita and larger network of partners

Qualifications

Required:

• Experience in conceptual disciplines (writing, pitching, brainstorming) and executional proficiency
• Experience in diverse group facilitation, including groups of senior organizational leaders
• Experience developing innovative, entertaining and engaging physical, virtual and "hybrid" experiences through the creative application of storytelling, engagement design, and discussion facilitation, preferably in areas related to advanced technology .
• For the purposes of the Deloitte Smart Factory experience, technologies may include robotics, analytics and artificial intelligence, user interface design, additive and advanced manufacturing, augmented and virtual reality and others.
• Travel expectation 10-20%

Preferred:

• A natural communicator with a knack for telling clear and compelling stories via excellent verbal and written skills
• Bachelor's degree
• Prior experience with Industry 4.0 technologies or Supply Chain / Manufacturing solutions, either in the context of strategy, physical application or academic study
• Familiar with a wide variety of basic manufacturing processes including machining, stamping, injection molding, etc.
• Basic knowledge of digital manufacturing technologies such as digital twin, artificial intelligence, and machine learning
• Prior consulting experience or visual design skills are a plus

*Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

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