Job Number: 26657461 Full/Part Time: Full Time Schedule: 8AM - 5PM Salary: Commensurate with Experience
Position Information The Technical Writer and Documentation Specialist will be responsible for supporting both operational and project work. In terms of operational work, this position is primarily responsible for standardizing and maintaining the organization's IT Knowledge Base (KB) in ServiceNow, a resource that is critical to ITS' ability to provide 24/7 helpdesk support to campus. Standardizing includes developing KB policies, procedures, and guidance documents, including a style guide for support articles. Maintenance includes preparing, reviewing, revising, and maintaining technical documents, as well as providing hands-on support to KB contributors. The incumbent serves on the Communication & Training team and may be asked to assist in the creation of other written content, infographics, or training materials. In terms of project work, this position may be assigned to assist with large, campus-wide projects and change management efforts. Project work will require close collaboration with project leads and stakeholders.
This position is classified as primarily remote with occasional visits to campus as necessary. Working hours will be based on Pacific Standard Time (PST). This is a TWO-YEAR CONTRACT position with the potential to convert to a career position should permanent funding become available in the future. The budgeted salary amount for this position is up to $110,000/yr.
As a condition of employment, you will be required to comply with the University of California SARS-CoV-2 (COVID-19) Vaccination Program Policy. All Covered Individuals under the policy must provide proof of Full Vaccination or submit a request for Exception (based on Medical Exemption, Disability, and/or Religious Objection) or Deferral (based on pregnancy) no later than the applicable deadline. For new University of California employees, the applicable deadline is ten weeks after their first date of employment.
Education Education Requirements
Degree Requirement Bachelor's degree in related area and/or equivalent experience/training. Required
Experience Requirement 4 - 7 years of related experience. Required Minimum of 1 year of technical writing experience Preferred
Minimum Requirements Special Condition Requirement Must pass a background check. Required Occasional travel for university related business meetings, conferences and/or professional development. Required Travel Outside of Normal Business Hours Required
Preferred Qualifications Thorough attention to detail, project management and organizational skills. Thorough research and fact verification skills. Thorough skills to write clear, lively, engaging and compelling copy in a variety of styles appropriate to target audiences and/or the broader public, while ensuring adherence to the location's message. Thorough knowledge of the fundamentals of writing, grammar, syntax, style, and punctuation. Thorough knowledge of issues in higher education, a specialized academic discipline or field and/or health sciences. Skill to maintain confidentiality. Knowledge of computer applications for publishing, image handling, and/or web production. Thorough interpersonal communications skills, including active listening and effective collaboration skills. Thorough knowledge of appropriate editorial style and publication guidelines. Thorough analytical and critical thinking skills. Proficient technical knowledge or willingness to learn about information technology
Additional Information Thorough knowledge of the location, including its mission, goals, achievements, infrastructure, programs, and policies.
Knowledge of higher education audience types
Knowledge base management OR helpdesk tier 1 experience