T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
T-Mobile has consistently been recognized as a Best Place to Work thanks to our crew of diverse, multi-talented self-starters who are ready to go go go… And T-Mobile is recognized as a best place to work for LGBTQ employee by the Human Rights Campaign Corporate Equality Index five years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with a 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward.
As a Sr. Instructional Designer, you will manage all key aspects of the instructional design process, from project scoping and planning through course deployment and evaluation. For some projects, you will facilitate the work of external instructional designers, and in others, you will be directly responsible for project-managing the design effort and creating the instructional product. You will be a highly organized master communicator, able to collaborate across all functional areas regarding project materials, substantive subject matters, and deadlines.
What you’ll do in your role:
Manage multiple design projects using sound project management tools and methodologies. Review, evaluate, edit and re-design existing curriculum as needed. Design, pilot and launch new curriculum as needed.
Establish strong working relationships across the Legal department and multiple cross-functional teams. Collaborate with subject matter experts on developing and validating course content. Help subject matter experts distill complex legal topics into digestible learner objectives.
Facilitate and train in-person and virtual instructional courses.
Manage vendor relationships for long-term partnership. Collaborate with vendors on instructional content and course development.
Proactively introduce new training tools and concepts into the training development process. This includes interactive video and audio.
Represent Legal in learning systems implementation at an enterprise level. Work with members of the cross-functional implementation team to meet design goals efficiently, effectively, and within the specified time frame and budget while exceeding stake holders’ expectations.
Embed a strong eye for visual design and communication principles in all deliverables, such as job aids, SharePoint websites, virtual and in-person learning experiences, eLearning, how-to videos, and simplified motion graphics.
Ensure brand guidelines are followed while pushing the envelope in creative development.
The experience you’ll bring:
Intermediate experience successfully implementing the ADDIE model in adult corporate training programs. Knowledge of Bloom’s Taxonomy levels of learning. Knowledge of Kirkpatrick’s Model of training evaluation.
Ability to design detailed workback schedules, manage multiple projects and drive projects forward to meet set timelines. Experience with common collaborative project management tools, like SmartSheets or Monday.com. Ability to succinctly provide reporting updates.
Intermediate skills in Word, Excel, and Outlook. Advanced skills creating powerful PowerPoints.
The Un-carrier formula is so simple. Love customers. Listen to them. And change the industry to make it better for them. Easy to say, but apparently hard to do, especially if you judge the actions of our competitors. We’re inspired to keep going because of this secret: Customers NOTICE when you put them first. There’s no other explanation for 1.2 million new postpaid account net adds in the last year alone — the highest number reported by any company. 2021 was our best growth year EVER, with 5.5 million new postpaid lines added. This was the most customer growth we’ve EVER delivered and also the most in the wireless industry.We do it with the most capable, empathetic, customer-loving team in the wireless industry. Across Retail, Care, Engineering and more, Team Magenta is the heart, soul, face and voice of this company. T-Mobile thrives because of them. And we’re continuing to grow this team of customer-obsessed heroes. We hired thousands of employees in 2021 and will keep bringing in more diverse talent whose various backgrounds, skillsets and experiences will continue to drive our business.