Job No: 525354 Work Type: Staff Location: Pomona Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location)
Type of Appointment: Full-Time, Probationary
Collective Bargaining Unit: CSUEU - Unit 9
Job Classification: Information Technology Consultant II
Classification Salary Range: $4,678 - $11,547 per month
Anticipated Hiring Amount: $5,667 - $6,167 per month
Work Hours: Monday - Friday 8:00am-5:00pm
Recruitment Closing Date: April 2, 2023
The Division of Information Technology and Institutional Planning (IT&IP) provides innovative, strategic and cost-appropriate technology services in collaboration with the campus community to advance the mission of the University. Technology services are recognized as an essential resource in furthering the University's mission. IT will provide technology solutions, expert consultation, and leadership resulting in numerous enhancements to the advancement of learning and knowledge and to the effectiveness of campus support services and business processes for the entire University. The Academic Technology unit provides for the management and maintenance of academic and administrative client computing resources and the related management and support infrastructure. Serving the university's students, faculty, and staff, the Academic Technology unit consists of a team of information technology professionals who support the client computing needs of both the academic and administrative units. The Media Vision department supports and promotes the strategic use of multimedia resources to further the educational, academic, and administrative work of students, staff, and faculty in achieving the mission of the University. The department's mission is to enable faculty, staff, and the university to effectivity use multimedia mediums to communicate and educate Cal Poly Pomona's constituent communities.
DUTIES AND RESPONSIBILITIES
Audio/Visual Design & Installation Coordination
Coordinate and deliver collaborative audio/visual technology solutions to the campus community.
Contribute to the creation and development of A/V technology proposals for campus capital building projects, renovated spaces, classroom improvements, conference room upgrades, and digital signage locations.
Provide cost estimates, project timelines, documentation diagrams, coordination services, and implementation oversight.
Provide audio/visual analysis, assessment, and recommendations for presentation improvements and equipment remediation.
In collaboration with various IT audio/visual professionals, coordinate full technology enhanced classroom installations including the buildout of lecterns, podiums, credenzas, projectors, display screens, DVD/VCRs, speakers, document cameras, multimedia controllers and switchers, microphones, smartboards, and wireless presentation devices.
Coordinates the deployment activities, labor, scheduling, and work assignments associated with the installation of vendor services, facilities, and other IT partners.
Collaborates with faculty and staff to maintain, and update campus-wide instructional and administrative audio/visual solutions. Ensure deployments adhere to campus and industry standards.
Works with other IT units and end-user departments to support the centralized campus digital signage service, including the installation, upgrade, vendor licensing contract, and operational service requests.
Provides installation oversight, and coordination for the campus digital signage solutions.
Maintains knowledge of current and new audio/visual technologies applicable to both academic and administrative functions of the University.
Creates, updates, and maintains campus standard processes, procedures, documentation, and equipment necessary to build and utilize the audio/visual solution functionality.
Audio/Visual Logistics Support
Coordinate the campus IT asset management lifecycle for hardware, licensing, location equipment assignments, inventory control, MACD (moves, adds, changes, deletes), deployment, and disposal.
Monitor and maintain the inventory, configuration, tracking and management of IT hardware and software assets within the IT asset management system.
Coordinate the receiving, storage, distribution, and inventory management of IT assets as scoped within the IT division's responsibility.
Coordinate the physical inventory scan and/or tagging of IT physical assets.
Develop and maintain the processes, policies, standards, systems and measurements to effectively manage the IT asset portfolio.
Maintain and update the division's asset management and record system with hardware, software, licensing, service agreement, campus compliance, IT review, and other asset information.
Coordinate with campus partners, vendors, and/or various purchasing portals to create, update, and maintain campus IT hardware and software quotes.
Assist with campus IT purchases.
Manage the logistical coordination and physical tracking of IT assets.
Work with IT colleagues and the Receiving department to deliver, ship and/or package the asset for transport as needed.
Coordinate the deployment of equipment to shared locations, learning spaces, conference rooms, and other collaborative spaces.
Collaborate with IT managers, campus purchasers, and receiving departments to seek/design innovative ways to improve procurement processes, service levels, and other team workflows.
Assist with asset chargebacks, IT approval processes, and annual asset reporting responsibilities.
Develop and implement procedures to identify, purchase, manage, and maintain adequate stock levels of campus IT equipment, accessories, and supplies.
Provide recommendations for IT asset lifecycle, tracking, and inventory improvements.
Provide the campus confirmation of received assets as requested. Generate and maintain IT asset reports for management review.
Provide KPI/metric information and standardized reporting on a scheduled basis.
Provide recommendations to improve IT asset processes, procedures, policies, and workflows to better service the campus community.
Assist the IT division in coordinating the logistical and asset record updating tasks involved in returning and repairing hardware with vendor support services.
Serve as a liaison between IT, Procurement, Accounting, and other campus teams to promote the overall IT asset management processes and ensure that knowledgebase articles are up-to-date and reflect current processes.
Provide faculty and staff training on the appropriate use of A/V equipment within campus presentation and collaborative locations.
Conduct in-person, remote, and asynchronous training of a variety of current and developing technologies used in presentation and collaborative locations across campus.
Development of digital media resources in the effective use of technology within campus presentation and collaborative locations.
Digital media includes but is not limited to video, audio, photos, and text instructions and demonstrations.
Populate and update centralized campus systems of room status, capabilities, and relevant training or knowledge bases for technology installed in listed rooms to clients.
Seek and gather relevant feedback from clients in the use of current and future technologies.
Use feedback in the continued development of both technology installations as well as effective training and support of presentation and collaborative locations across campus.
Generates regular service reports and status updates of projects, initiatives, and ongoing operations.
Participates in regular meetings, assists in the coordination of departmental support activities, serves on committees, and partakes in campus events and professional development opportunities.
Creates, updates, and maintains standardized processes, documentation, and operational procedures essential to the success of the team and quality of services provided to faculty, staff, and students.
Provides escalated support and oversight for the A/V build, installation, and continued operational services for campus classroom technology, conference rooms, digital signage, and other IT presentation solutions.
Provides technical advice and expertise in the evaluation, purchase, usage, and upgrade of hardware equipment and audio/visual solutions.
Research equipment costs, generates vendor quotes, and prepares the appropriate paperwork for purchase as needed (including the facilitation of ATI and IT Review approvals). Assists with the operations of the department's service tickets.
Provides assistance as directed to assist in completing projects, meeting deadlines and supporting the department's overall technical support activities.
Notifies the manager of any interruption in service or changes to normal operating procedures. Communicates with other managers, faculty, and staff in regard to problems associated with IT service, data, security, or project delay.
Participates in department training opportunities and professional development activities designed to enhance work effectiveness.
Uses sound judgment and decision making in order to find solutions and implement appropriate and timely resolutions.
Utilizes advanced communication and listening skills through effective interpersonal interactions, and written correspondence with Department, Division, University staff, and external contacts in person, by telephone and via mail/email. Consistent with job classification, assumes and carries out assigned tasks and responsibilities at the discretion of the department HEERA manager.
A bachelors level degree in Computer Science, Computer Information Systems, Information Systems, Engineering or a related field with relevant experience totaling two years full-time or the equivalent part-time OR Eight years of relevant full-time professional level and progressively responsible experience working with information technology OR an associate level degree in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field with four years of full-time relevant experience.
Extensive experience and expertise understanding the use and development of audio/visual presentation solutions, technology-enhanced classrooms, conference rooms, and digital signage. Comprehensive knowledge of multimedia systems technology, active classroom builds, conference room designs with collaborative remote A/V capabilities, and hybrid-flexible solutions. Demonstrated experience providing technical solutions, analyzing needs, and ensuring quality delivery of A/V products and services. Demonstrated ability to work with technical and non-technical campus users in understanding, analyzing, and diagnosing their needs and translating them into technical solutions. Experience with AutoCAD, D-Tools, or other similar design tools to document and create technical drawings and plans., Working knowledge of web conferencing and distance learning technologies. Experience with networking, low-voltage wiring, client, server, and A/V protocols. Demonstrated ability to research and evaluate new technologies and vendor solutions to meet user needs. Willingness to work with an ethnically diverse and culturally pluralistic student body, faculty, and staff. Effective communication skills both orally and in writing; demonstrated ability to communicate and assist users at all levels of technical knowledge and understanding. Proven excellent customer service skills and values. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Ability to educate and deploy staff, learn quickly, interpret and present information clearly and accurately. Ability to move effectively around campus and visit user locations to provide support and resolution for complex problems. Knowledge of and ability to apply campus accessibility standards to all A/V designs, forms, documents, websites, and purchase recommendations. Written, oral, and multimedia communication skills used to explain use of technology to non-technical clients.
Demonstrated ability to consult and coordinate projects, vendors, partners, and IT team members to achieve desired results.
Experience and understanding of pedagogy in a higher education environment, including classroom, conference room, digital signage, and collaborative space design.
Experience in training and supporting non-technical users in the use of installed technology.
Experience with advanced data visualization systems. Experience installing and using system monitoring and performance tools in a large-scale environment.
Able to teach and transfer knowledge and skills to others including the ability to apply appropriate concepts and theories through the use of analysis and insight.
Experience with A/V media control device programming solutions (Extron), wireless presentation solutions (Mersive Solstice), and HDBaseT implementations.
CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest.
Out of State Work
The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/.
Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly Pomona will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current Cal Poly Pomona employee who was conditionally offered the position. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf.
I-9: Employment Verification
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Child Abuse/Neglect Reporting Act (CANRA)
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml.
Cal Poly Pomona consistently ranks among the best universities in the country when it comes to quality education, affordability and career prospects for graduates. As an inclusive polytechnic university, we cultivate success through experiential learning, discovery and innovation. U.S News noted Cal Poly Pomona was eighth most diverse among regional universities in the West and tenth most diverse in the nation. Nowhere else can students ride an Arabian horse, practice on a Steinway piano, bring a new product to market, and build a liquid-fueled rocket.