The Whiting School of Engineering is seeking aSharePoint / Microsoft 365 Specialist for the development of and maintenance of SharePoint Online Solutions and utilizing the capabilities of the M365 suite. This responsibility includes all aspects of the software development life cycle including requirements gathering, design, development, testing, deployment, and support of custom solutions. The position will serve as a subject matter expert and provide technical guidance and support when necessary while maintaining a high level of responsiveness to customers. The Whiting School of Engineering employs web and cloud automation technologies to support academic, research, and administrative activities. Leveraging enterprise tools within Johns Hopkins and WSE IT, particularly SharePoint Online and the Microsoft 365 suite, this position will solve problems across the Dean's office and departments of WSE.
Under limited guidance, responsible for full life cycle of small to medium sized moderately complex projects.
Demonstrates strong ability in technology and/or strong understanding of the business/clinical/education process. Builds and maintains client relationships through positive interactions.
Specific Duties & Responsibilities
Provide expertise in the following tools: SharePoint Online, Teams, OneDrive, Exchange, and other components of the M365 Suite.
Design, develop, test, and deploy SharePoint Online solutions.
Design, develop, test, and deploy visual web parts, custom workflows, MS Office integration components, page templates, branding customizations, and web services.
Design, develop, test, deploy, and support dashboards, KPIs, and other Business Intelligence solutions that pull data from SharePoint and external data sources.
Research, evaluate, and recommend 3rd party products that provide extended or enhanced capabilities to the platform.
Assist with user acceptance testing and the preparation of user manuals and training materials for SharePoint solutions.
Mentor others on best practices, design patterns, and use of server-side and client-side object models for building solutions on the SharePoint Online platform or that integrate with the SharePoint Online platform. Serve as the SharePoint / Microsoft 365 Subject Matter Expert.
End User support of complex SharePoint issues.
Analysis & Requirements Gathering
Define moderately complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues.
Gather moderately complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.
Design & Development
Develop detailed tasks and project plans by analyzing project scope and milestones for moderately complex projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
Write functional/technical specifications by taking the provided moderately complex system requirements and putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solutions for moderately complex application development tasks.
Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-based system(s) to simplify code maintenance and to improve support.
Testing & Documentation
Create and document moderately complex test scenarios using the appropriate testing tools to validate and verify application functionality.
Test all changes by using the appropriate moderately complex test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.
Implementation & Maintenance
Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
Monitor changes and resolve moderately complex problems by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer requirements and to provide a smooth transition to the new solution.
Provide support by triaging and resolving moderately complex issues to ensure prompt, effective service.
The responsibilities listed above are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that the individual in this position will be assigned every job responsibility.
Special Knowledge, Skills, & Abilities
Human-centered design practices, such as:
User research, such as (but not limited to) contextual inquiry and usability testing
User experience design
Relevant certifications in Windows technologies or IT security a plus.
Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality.
Must demonstrate exemplary customer service skills and a service-oriented attitude.
Ability to multitask - Maintain an appropriate sense of urgency; maintain a positive attitude.
Broad understanding of fundamental IT principles that result in maintainable, secure systems supporting a wide array of applications.
Ability to work independently, as well as part of a team, ability to support customers of all sorts (students to deans, non-technical to experts).
Three years related experience
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Minimum of 2 years of experience with planning, design, configuration, testing, and implementation of SharePoint Online solutions, including:
Integration of Microsoft PowerApps/Power Automate into SharePoint.
Ability to advise on technical best practices and efficiencies with SharePoint Online and Microsoft 365 solutions through optimization and automation using the Power Platform.
Classified Title: Sr. Programmer Analyst Working Title: SharePoint / Microsoft 365 Specialist Role/Level/Range: ATP/04/PD Starting Salary Range: $61,070 - $83,900 - $106,710 annually (Commensurate with experience) Employee group: Full Time Schedule: Mon.-Fri. / 8:30 AM - 5:00 PM Exempt Status: Exempt Location: Homewood Campus (Hybrid) Department name: Engineering Business Office Personnel area: Whiting School of Engineering
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.