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• Plan, develop, organize, write, edit, and deliver operational procedures, manuals, emergency plans, and regulatory-required documentation (with or without client resources).
• Make site visits to client facilities to gather information for client documentation needs.
• Understand-follow “bigger picture” by focusing in on major points during potential site visits.
• Perform informational / regulatory compliance gap assessments of existing client documentation.
• Prepare client presentations and training materials.
• Conduct in-depth research of products, procedures, or other material to be documented.
• Conduct client interviews and collaboration workshops with subject matter experts to verify technical content accuracy and to ensure that written procedures accurately convey client practices.
• Simplify complex technical material by breaking it down into understandable steps that can be followed by the end-user to achieve the intended results.
• Review technical material written by others for clarity, conciseness, grammar, and formatting.
• Format documents using client style guidelines and/or updating client formatting and style guides.

Qualifications

• Advanced degree in Technical Writing, Technical Communications, English, or related field
• One (1) or more years of technical writing experience / 3+ years preferred
• Advanced skills in Microsoft Word, PowerPoint, and Excel.
• Ability to work eight (8) hours a day / five (5) days a week CST
• Strong verbal and written communication skills
• Excellent proficiency in English language, grammar, and punctuation skills
• Excellent written organizational skills: detail-oriented and dedicated to accuracy
• Expert-level abilities in formatting and creating styles for documents and forms
• Ability to present complex information in a simple and clear text
• Ability to meet deadlines and to work independently
• Ability to be a flexible and fast learner who is intellectually curious and collaborative
• Experience with Madcap Flare, Robohelp, Doc-To-Help, and/or Instructional Design is helpful.

Spark Thought is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.